Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
YOUR ROLE
The Customer Service Representative is a key member of the Customers Account Team (CSR Account Manager). The Account Team will be held accountable for the overall customer experience and are expected to consistently provide value to differentiate Brenntag over the competition. The Account teams efforts are expected to be focused and intentional with a common goal: increasing customer loyalty customer retention and territory growth.
The Customer Service Representative is responsible for creating a positive Customer Experience by providing timely communication based on Customer needs while executing Brenntags Quality Objectives: the right product right package right quantity right time correct location right paperwork and the right price via the appropriate platform while staying sensitive to the customers changing circumstances.
This role will be held accountable for accurate and prompt processing of customer orders and full Order life cycle management: order processing order management order changes cross collaboration required for order fulfillment and leading all order related communication to the customer.
This role is instrumental to Brenntags Service Excellence commitment and must be represented with personal genuine and insightful efforts through each step of the customer journey.
Job Description:
- Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act.
- Order Entry Management and Processing: Responsible for efficient and accurate order placement order confirmation via phone email or EDI and timely communication regarding order changes to the customer.
- Communication: Ability to manage internal and external requests via multiple platforms while remaining organized and concise with communication. Identify and clarify customer needs and concerns while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.
- Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open knowledgeable and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship ensuring customer loyalty and customer retention. This role requires confidence to quickly pivot to meet changing demands while providing professional efficient and courteous service.
- Data Integrity: Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customers data while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
- Responsible for Compliance Regulations and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety Quality and Regulatory expectations along with any other relevant company policies and procedures.
YOUR PROFILE
Education and Experience:
- 2 years of experience in Customer Service Customer Success or a similar discipline. OR 5 years of relevant professional experience Chemical Distribution or Manufacturing is a plus.
- Must have the capacity to problem solve work independently and consistently demonstrate strong listening speaking and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at handling competing priorities in a fast-paced highly ambiguous deadline-driven environment.
- Strong organization and prioritization skills.
- CRM Experience required preferably Salesforce.
- Experience with Microsoft Office Suite and Team Collaboration tools.
OUR OFFER
We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.
- Individual development on-the-job training and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal state or local law including as applicable applicants actual or perceived race color religion creed sex sexual orientation gender identity or expression (including transgender status) gender (including pregnancy childbirth lactation and related medical condition) genetic information military service national origin ancestry citizenship status age veteran status physical or mental disability protected medical condition as defined by applicable federal state or local law political affiliation marital status membership in an employee organization parental status expunged juvenile record or any other status protected by federal state or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. When completing this application you may exclude information that would disclose or otherwise reference your race religion age sex genetic veteran status disability or any other status protected by federal state or local law. This application is considered current for sixty (60) days only. At the end of this period if you are still interested in employment it will be necessary for you to reapply by completing a new application.
If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone tty fax email etc.).
Brenntag North America Inc. and its subsidiaries use E-Verify a government-run web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to or view the poster at TA Team
Required Experience:
Unclear Seniority
Employment Type
Full-Time
