Customer Service Agent English Account
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Job Description
Job Role
Respond to customer inquiries by phone
Resolve issues related to services accounts or products
Follow internal processes and quality guidelines
Communicate clearly and professionally in English
Responsibilities
Ensure customer satisfaction and service excellence
Accurately log all call details
Attend training and meet performance targets
Collaborate with team leaders and internal departments
Requirements
English level: Minimum B2 (Upper Intermediate)
Strong communication and problem-solving skills
Must be able to work on-site in New Cairo
Graduates of any age are welcome to apply
Dropouts must be aged 27 or above
No prior experience required full training is provided
Shifts
Males: Rotational shifts 24/7
Females: Rotational shifts up to 2:00 AM
Benefits
- Salary: Up to 18000 EGP NET/month
- Transportation provided
- Full medical and social insurance
- Paid training included
- Career development in one of the world s leading BPOs
- Two days off per week
Interview Process
Pre-Assessment Online via QuickfirmX
Final Interview Conducted online or onsite with Teleperformance based on the company s internal requirements and request
Required skills: B2 level English proficiency (Upper Intermediate) Excellent verbal communication Strong problem-solving and customer-handling skills Ability to follow structured processes and quality standards Team collaboration and adaptability in a fast-paced environment Basic computer and typing skills
Education
Graduates (Bachelor s degree holders): Preferred Dropouts: Eligible only if aged 27 or above Undergraduates: Not eligible for this position
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
