German Customer Service Agent
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Job Description
Job Role
Handle inbound customer calls in German
Assist with inquiries related to services accounts or bookings
Follow internal processes and service quality standards
Communicate clearly and professionally in German with some English use when needed
Responsibilities
Deliver a high level of customer satisfaction
Accurately log and update all call information
Attend training sessions and meet KPIs
Collaborate with team leads and internal support teams
Requirements
German language level: Minimum B2
English language level: Minimum B1
Must be able to work on-site in New Cairo
Graduates of any age are welcome to apply
Dropouts must be aged 27 or above
Shifts
Males: Rotational shifts 24/7
Females: Rotational shifts up to 2:00 AM
Benefits
Salary: Up to 33000 EGP NET/month
Transportation provided
Full medical and social insurance
Paid training included
Career development in a global work environment
Two days off per week
Interview Process
Pre-Assessment Online via QuickfirmX
Final Interview Conducted onsite or online based on the company s internal requirements and request
Apply Now
Fluency in German (minimum B2) Proficiency in English (minimum B1) Strong communication skills Ability to follow structured processes and maintain service standards High customer service orientation Attention to detail for logging and updating customer data Capability to meet KPIs and performance targets Teamwork and collaboration with internal teams
Education
Graduates of any age are eligible Dropouts must be aged 27 or above Undergraduates not accepted unless they meet the age and availability criteria
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
