Table Games Training Supervisor

KEY JOB FUNCTIONS:

• Develop and deliver comprehensive training programs for our Table Games Dealers including theoretical and practical aspects of various casino table games.
• Conduct regular training sessions to ensure all dealers are up-to-date with the latest gaming procedures and regulations.
• Identify areas for improvement and develop strategies to address any skill gaps in our dealers performance.
• Work with the management team to develop and implement new table games and betting options as well as to improve existing games.
• Conduct evaluations of dealers performance and provide constructive feedback and coaching to help them improve their skills.
• Ensure all training materials and documentation are up-to-date and accurate.
• Collaborate with other departments such as surveillance and security to maintain the integrity and security of the gaming operations.
• Supervises all aspects of Table Games Slots and Beverage operations for assigned shift.
• Builds guest relations through visibility to customer soliciting/requesting feedback and responding to guest concerns appropriately and professionally to resolve any issues.
• Achieves desired results in all areas of responsibility through staff development and training programs established methods procedures and guidelines to maintain desired standards and high quality service. Then monitors results through inspection evaluation and analysis. Makes changes if necessary to achieve end result.
• Accountability for day to day and long term operations to include hiring training and developing Team Members which includes coaching mentoring and appropriate performance management up to and including separation.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction
• Responsible for the integrity of daily operations ensures compliance with all regulatory internal control and policies and procedures.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

The ideal candidate will possess the following qualities:

• At least five years of experience as a Table Games Dealer Floor Supervisor or higher in a casino environment.
• Bachelors degree in a related field is a plus not required.
• Experience with training software and tools is preferred.

QUALIFICATIONS:

• Must be passionate about casino table games and have a proven track record of developing and delivering effective training programs.
• A strong understanding of various casino table games including their rules procedures and strategies.
• Understanding of State Regulations.
• Excellent communication and interpersonal skills.
• Proven experience in designing and delivering training programs including developing training materials and assessing performance.
• Strong attention to detail and ability to multitask.
• Good oral and written communication skills including tact when dealing with difficult customers must be fluent and literate in English.
• Must be proficient in Excel Word Power Point Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers guests and vendors.
• Ability to stand and walk and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push pull carry and lift up to 25 lbs. and the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WORK ENVIRONMENT:

• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust second hand smoke varying noise and temperature levels lighting vibration crowds and air quality.
• Must be flexible with schedule including nights weekends and holidays as required.