Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are looking for a dedicated Customer Support Assistant to join our team in Cincinnati. This position plays a vital role in ensuring our customers have a smooth and satisfying experience. The ideal candidate is detail-oriented empathetic and thrives in a fast-paced problem-solving environment.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems
Resolve product billing or shipping issues with efficiency and care
Maintain a high level of product knowledge to provide accurate support
Document and track recurring issues for internal teams
Collaborate with fulfillment and operations to ensure timely order resolution
Contribute to improving customer support workflows and processes
Qualifications :
Qualifications
High school diploma or equivalent (Associate or Bachelors degree preferred)
12 years of experience in customer service or support roles
Strong verbal and written communication skills
Ability to handle high volumes of inquiries with patience and professionalism
Comfortable using CRM software and standard office tools
Problem-solving mindset and a positive attitude
Additional Information :
Benefits
Competitive salary ($50000$60000 per year)
Health dental and vision insurance
Paid time off and holidays
Opportunities for career growth and professional development
Supportive and creative work environment
Employee discounts on all Story Lane Box subscriptions and merchandise
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
