Customer Success Engineer
Customer Success Engineer
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1 Vacancy
Job Description
As a Customer Success Engineer at CyberArk you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills you will drive customer adoption identify growth opportunities and ensure successful renewals. You will collaborate closely with Professional Services Sales Channel teams and customers to deliver a seamless onboarding experience and ongoing value.
Responsibilities:
- Onboarding & Adoption: Guide new customers through the initial stages of their product journey ensuring a smooth onboarding experience by partnering with Onboarding CSMs Professional Services Sales and Channel teams.
- Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
- Consultative Guidance: Provide prescriptive consultative advice based on customers security objectives.
- Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
- Customer Engagement: Support targeted customer programs such as digital nurture follow-ups sales and support how-to requests live success sessions and community engagement.
- Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.
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Qualifications :
- Bachelors degree in Computing Engineering or a related field (or equivalent experience).
- 3-5 years relevant work experience in customer success consulting project management support engineering and similar roles
- Strong background in Cybersecurity and Cloud services with a solid understanding of the software development lifecycle.
- Comfortable working with executive level resources at fortune 500 companies
- Ability to understand the overarching framework of how all CyberArk products work together
- Expertise with PAM IAM or other cybersecurity solutions are a huge plus
- Knowledge of the following technologies is desirable
- Enterprise Directory services (Active Directory LDAP Azure etc.) including support and security operations
- Windows/Active Directory administration knowledge of UNIX/Linux databases
- Experience with scripting development DevOps
- Experience with cloud technologies such as AWS Azure GCP
- Excellent in business written and verbal communication skills
- Self-starter with solid time management and organization skills
- Strong interpersonal skills
- Fluent in English other languages are an advantage
Additional Information :
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $75000 $110000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
