Senior Operations Manager
Senior Operations Manager
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-07-2025
Job Description
Senior Operations Manager
Infosys McCamish
Des Moines IA
The Operations Manager role is an integral member of the team. Within our group the team includes other functional roles that provides a career path for the right candidate.
The primary responsibility of the Operations Manager is leading a multi-functional team that includes Budget Management Accounting Post Issue Processing Call Center and Claims. The right candidate will be a self-starter with previous Leadership experience and a high level knowledge of Group Life Insurance products. They aspire to be a Subject Matter Expert on our processes and procedures and using multiple systems to manage the timeliness and quality of day to day processes.
Location for this position is Infosys McCamish Des Moines IA
Responsibilities may include but are not limited to:
Qualifications:
Basic:
Minimum of a bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 8 years of experience related to the job description.
Preferred
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Infosys McCamish Systems ( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. () Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys McCamish
Des Moines IA
The Operations Manager role is an integral member of the team. Within our group the team includes other functional roles that provides a career path for the right candidate.
The primary responsibility of the Operations Manager is leading a multi-functional team that includes Budget Management Accounting Post Issue Processing Call Center and Claims. The right candidate will be a self-starter with previous Leadership experience and a high level knowledge of Group Life Insurance products. They aspire to be a Subject Matter Expert on our processes and procedures and using multiple systems to manage the timeliness and quality of day to day processes.
Location for this position is Infosys McCamish Des Moines IA
Responsibilities may include but are not limited to:
- At least 3-5 years of Group Life Insurance experience.
- Previous Leadership experience leading day to day operations with multiple direct reports
- Work closely with other departments to ensure seamless operations
- Overseeing financial budgets and expenditures related to group insurance operations.
- Ensuring adherence to industry regulations and company standards
- Create a culture of accountability towards positive business and customer experience outcomes.
- Excellent organizational and follow through skills
- Leading motivating and developing team members to achieve departmental goals
- Monitoring key performance indicators (KPIs) analyzing data and identifying areas for improvement.
- Own relationship with the client for all operations
Qualifications:
Basic:
Minimum of a bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 8 years of experience related to the job description.
Preferred
- At least 3-5 years of experience in BPO Group Leadership managing associates in multiple locations
- Excellent oral and written skills communication skills including the ability to write and document standard operating procedures
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Infosys McCamish Systems ( located in Atlanta Georgia is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. () Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials along with a proven business model for re-engineering systems and performing back-office services at a reduced cost while reinforcing accuracy speed and security. Seven of the top ten US insurers are among Infosys McCamishs many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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