nCino Business Systems Analyst

Job Description

At WSFS Bank we empower our Associates to grow their careers guide our customers to secure their financial futures and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture competitive salaries advancement opportunities and more. We are the regions locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates who make a difference every day for the people businesses and Communities we serve. We Stand For Service is more than part of our name its our mission and our purpose.

The nCino Business Systems Analyst will support the Banks Digital Transformation initiative and nCino Application. This Business Systems Analyst role will be a member of a team executing strategic initiatives that will transform the way WSFS Bank implements and services credit. The incumbent will participate in the strategy and design covering end-to-end data integration data analytics and insights and/or data automation. The overall design also includes required testing and controls and related components. The Analyst will act as a chief point of contact and liaison with the Product Owner for technology initiatives following Agile methodologies and be directly responsible for assessing change analyzing impacts recommending business solutions devising test strategies and documenting outcomes. The Analyst will partner closely with business and process SMEs data managers and technology teams to implement solutions.

Job responsibilities:

• Provide application support and integration report development process improvements and recommendations primarily for the nCino software system within all facets of the Commercial/Retail banking environment including Treasury Management and Capital Market departments.
• Bridge the gap between IT and thebusinessusing data analytics to assess processes determine requirements and deliver data-driven recommendations and reports to executives and stakeholders
• Act as liaison between the end-user communities and the Application Product Owner and Product Strategy Lead to determine business line priorities identify gaps and define and translate business and technical requirements for assigned projects and job requests to meet changing needs and requirements of Salesforce and nCino utilization.
• Assist the varying departments within Commercial/Retail (Commercial Small Business SBA Treasury Capital Markets Risk) Banking working towards full digitization of processes and procedures for both Operations and Sales along multiple software and application channels by identifying workflow inefficiencies providing technical solutions and making workflows more digital and efficient.
• Develop and maintain custom reports dashboards and processes to continuously improve productivity.
• Research/investigate underutilized nCino features and coordinating with the business line to determine the business need for any new functionality or feature.
• Develop detailed business requirements documents create use cases complete technical support documentation and user guides update training guides and tools and assist with classroom training of end users.
• Work with users daily to provide functional and administrative support as well as technical troubleshooting assistance (user support).
• Participate in system implementations enhancements and upgrades.
• Work with the business line to develop and maintain test scripts as well as testing enhancements fixes and releases for nCino and any other applications that apply.
• Assist and communicate the timeline to Business Lines of associated defect resolution product enhancement releases etc. via proper reporting and communication.
• Determine training needs and assist in any classroom training as a key participant.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Minimum Qualifications:

• Bachelors Degree in Business Administration Information Systems or related technical discipline and/or equivalent combination of education and experience as a technical business systems administrator or analyst.
• Minimum of 3 years experience as a business systems analyst in the Banking or financial services industry or related industry experience in credit underwriting credit products credit risk or banking finance is required.
• 2 years experience with nCino application or similar loan origination systems.
• 2 years experience with Salesforce application.
• Understanding of standard technology delivery practices.
• Demonstrated understanding of major banking principles processes and technologies with experience modifying banking applications.
• Demonstrated experience with process improvement data flow design and creating user-guides.
• Demonstrated aptitude for creativity and complex problem-solving developing approaches to solve problems; formalizing plans to address issues.
• Experience working with data to perform analysis and propose process or technology changes.
• Demonstrated experience creating and executing test plans and test scripts
• Working knowledge with all Microsoft Office tools.
• Displays effective and professional written verbal and non-verbal communication.
• Ability to translate business needs into technical solutions.
• Demonstrated aptitude for creativity and complex problem-solving developing approaches to solve problems; formalizing plans to address issues.
• Desire to learn grow and constantly face new challenges.
• Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region as needed.

Salary Range:

Individual base pay may vary on additional factors such as the candidates experience job-related skills relevant education geographic location and other specific business and organizational needs.

In addition to base salary WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package which includes medical dental and vision coverage; a 401(k) plan; life accident and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave military leave vacation and other paid time off sick leave in accordance with applicable state laws and paid holidays. Benefit offerings are subject to eligibility requirements legal limitations and may vary based on an Associates location and employment status. For more information about Associate benefits please visit Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation including technical assistance with the WSFS Bank Careers website or submission process please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.