Systems Support
Systems Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Interview Type: Web Cam Interview Only
Work Arrangement: Hybrid
Worksite Address: 47 Trinity Ave SW Atlanta GA 30334
Engagement Type: Contract
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Under direct supervision provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. May train end users on software applications.
Complete Description:
*Must be local to Metro Atlanta*
*Hybrid role*
Job Description (General Summary):
The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager. Responsibilities of this position include provisioning managing and troubleshooting user access for the systems applications and databases controlled by the Georgia Department of Human Services (DHS) Office of Information Technology (OIT) as part of the DHS OIT Security team. These responsibilities extend across multiple platforms including the Agencys mainframe applications & data using RACF and other mainframe tools plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies including DFCS DCSS and DPH. Troubleshooting includes root-cause analysis corrective action and user help-desk support. May install and maintain personal computer hardware and software.
Role and Responsibilities:
Create RACF IDs for all DHS Mainframe users.
Provision reset passwords and troubleshoot issues for multiple key systems for the State of Georgia agencies.
Conduct periodic (normally quarterly) re-certification of all users including Ga-Gateway Uniform Accounting System (UAS) Support Tracking Accountability and Recovery System ($TARS) Electronic Payment Processing Information Control (EPPIC) Electronic Benefits Transfer (EBT) and Energy Assistance System (EAS).
Periodically (normally 60 or 90 days) identify and remove inactive users.
Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
Assist with the state and federal audit processes.
Create and run queries to produce ad-hoc reports from application data as needed.
Core Competencies:
1. Ability to work effectively with a diverse project team in a highly visible fast paced and changing project environment with aggressive timelines.
2. Ability to work effectively with personnel at multiple levels of the organization.
3. Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.
4. Excellent oral written presentation and interpersonal communication skills.
Employment Type
Full Time
