Corrugated Packaging and Display Project Team Lead

What if you were given the opportunity and responsibility to make a difference At International Paper you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities we mean it. Apply now and join a community that improves peoples lives the planet and our companys performance by transforming renewable resources into products people depend on every day.

Position Title:

Corrugated Retail Display Customer Service Manager

Pay Rate:

000 - 000 (USCORE)

Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IPs annual incentive plan.

Category/Shift:

Salaried Full-Time

Physical Location:

Indianapolis IN

The Job You Will Perform:

SUMMARY

The Corrugated Retail Display Customer Service Manager is responsible for leading a team of project coordinators and customer account coordinators whose mission is to facilitate the execution of customer orders for point-of-purchase displays and specialty packaging for the retail environment. The Customer Service Manager provides training and guidance regarding sourcing estimating order entry and execution of orders and technical support to the sales and design departments and coordination with facilities within our Retail Display business as well as to IP clients contractors alliance partners vendors and suppliers. This is an experienced player-coach role that reports to the Indianapolis Retail Display Site Manager.

KEY ACCOUNTABILITIES

• Lead the Customer Service Department with primary responsibility for the safety and productivity of a team of professionals who are the center of all Retail processes
• Plan the necessary details to execute client orders and ensure that all departments vendors and suppliers act in concert to execute customer orders according to the clients schedule
• Assist the facility in achieving client needs and serve as a liaison between plant production inventory and fulfillment personnel designers vendors clients and sales
• Oversee the development of order specifications; coordinate and assist in launching design requests; quoting and cost estimating (coordination with procurement); and order entry/management/closure details (inventory quality issue resolution excess stock and finished goods invoicing storage etc.)
• Oversee the booking/scheduling of production orders to assure on-time delivery from the supplier to the client; maintain accurate and appropriate inventory of client finished and in-process materials; develop cost estimates to support sales initiatives; develop and maintain successful relationships with internal and external clients and vendors
• Support sales activities by initiating contact with and/or responding to client inquiries regarding accounts products or services; investigate and resolve client complaints using problem solving techniques and sound judgment
• Lead daily production meetings to ensure client orders are initiated in process completed and reconciled; recommend order changes based on account and manufacturing/fulfillment knowledge
• Ensure and support coordinated information flow with internal and external business contacts
• Pay attention to detail in continuously reviewing and improving project management processes and eliminating rework
• Serve as Project Manager on assigned accounts

The Skills You Will Bring:

BS/BA in appropriate field preferred and 5 years successful professional experience leading a retail customer service or business-to-business inside sales team.

Experience with corrugated packaging production operations and equipment; knowledge of corrugated clients and the inner workings of a retail marketplace

Excellent interpersonal written verbal and listening communication skills

Successful experience in problem-solving analytical work presentations and project management

Demonstrated competence with Microsoft Office products (Word PowerPoint spreadsheets databases) industry-specific and financial software packages

Demonstrated ability to accept and model the flexibility and accommodations necessary to be successful with the ever-changing demands associated with top-notch retail customer service (i.e. go the extra mile and do whatever it takes to meet client expectations including extended or non-standard hours during the week and on weekends)

Ability to present self in a professional manner and take initiative to get the job done

Ability to build and maintain teams as well as customer relationships

Ability to work under pressure while handling multiple tasks in a team-based fast-paced environment

Positive attitude patience and reliability are a must

Demonstrated business aptitude is critical

The Benefits You Will Enjoy:

The client offers a benefits package that includes health welfare and retirement plans including Medical Dental Life insurance Flexible Spending Accounts Short-term and Long-term Disability 401(k) Company-funded retirement contributions Paid Time Off Education & Development (including Tuition Reimbursement) Student Loan Repayment Assistance and Voluntary Benefits including insurance for home auto vision and pets.

The Career You Will Build:

Sales and Leadership training promotional opportunities within a global company

Security Clearance Required: No