Customer Service Team Lead

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
Work closely with the team in achieving goals and targets
Conducts coaching and constant motivation to deliver targets
Hosting 1on 1s and team meetings
Keeping up to date with business development and new product lines
Manage day-to-day line activities prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
Ensure training and development plans are maintained for all team members
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Support the Director of Customer Care to deliver business targets and objectives and create a performance orientated culture

Qualifications:

Bachelors Degree or equivalent
At least 2 years of experience in a Team Lead/Supervisory Position doing People
Management specifically in a Call Center/BPO Environment
Excellent leadership coaching people management and development
Excellent Communication Skills

Benefits:

Generous Paid Time Offs including Holidays
HMO Health Insurance (Employee 1 Free Dependent)
Clear pathways for career advancement within the company
Rewarding Salary Package

Work Setup: Onsite (Cebu)Shift: No Fixed Schedule Responsibilities: Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfactionWork closely with the team in achieving goals and targetsConducts coaching and constant...