Senior Team Lead, Medical Billing, AR & Denial Management
Senior Team Lead, Medical Billing, AR & Denial Management
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Salary Not Disclosed
1 Vacancy
Job Description
The STL is expected to mentor team leaders manage escalations guide productivity and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations quality training and client-facing functions.
RESPONSIBILITIES
- Lead coach and mentor multiple Team Leads and their AR specialists.
- Conduct regular touchpoints performance reviews and one-on-one check-ins to guide development and reinforce process standards.
- Collaborate with the QA/Training team to ensure new process updates payer guidelines or regulatory changes are cascaded effectively.
- Monitor roster adherence shrinkage and floor coverage to ensure staffing efficiency.
- Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
- Use operational reports and dashboards to analyze productivity identify gaps and implement improvement plans.
- Support the rollout of new tools documentation practices and training initiatives.
- Ensure that team KPIs such as Call per hour target productive hours and accuracy.
- Prepare performance and trend reports to share with clients or leadership including recommendations for continuous improvement.
- Be approachable and available to team members promoting open communication and support.
- Promote a culture of collaboration accountability and continuous learning.
JOB REQUIREMENTS
- Bachelors degree or equivalent work experience
- Fluent in English (C1 level or above) with strong communication and leadership skills.
- Minimum 2 to 3 years of experience in healthcare AR revenue cycle or medical billing with at least 1 year in a leadership role.
- In-depth knowledge of billing practices payer guidelines denial management and compliance standards (e.g. HIPAA).
- Strong analytical decision-making and problem-solving skills.
- Comfortable using billing systems claim portals and productivity monitoring tools.
- Ability to thrive in a fast-paced client-driven environment.
Employment Type
Full Time
