Customer Service Team Lead
Customer Service Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Setup: Onsite (Cebu)
Shift: No Fixed Schedule
Responsibilities:
- Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
- Work closely with the team in achieving goals and targets
- Conducts coaching and constant motivation to deliver targets
- Hosting 1on 1s and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Director of Customer Care to deliver business targets and objectives and create a performance orientated culture
Qualifications:
- Bachelors Degree or equivalent
- At least 2 years of experience in a Team Lead/Supervisory Position doing People
- Management specifically in a Call Center/BPO Environment
- Excellent leadership coaching people management and development
- Excellent Communication Skills
Benefits:
- Generous Paid Time Offs including Holidays
- HMO Health Insurance (Employee 1 Free Dependent)
- Clear pathways for career advancement within the company
- Rewarding Salary Package
Employment Type
Full Time
