Customer Support Coordinator
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Job Description
Job Title: Customer Support Coordinator
Location: Remote (Lebanon)
Employment Type: Full-time Employee
Department: Customer Support
About Azurreo
Azurreo is a global outsourcing partner with over 15 years of experience delivering tailored high-performance solutions in the telecommunications sector. From strategy and design to implementation and maintenance we manage full-cycle projects for clients across 25 countries. With more than 250 successful projects delivered we are a trusted name in telecom support and network services.
Join our international remote-first team and help us redefine customer support in telecomfaster smarter and globally.
Position Summary
We are looking for a Customer Support Coordinator to serve as the first point of contact for client inquiries and technical issues. You will provide expert remote assistance coordinate solutions and ensure a seamless customer experience. This role is perfect for IT professionals seeking growth in a dynamic global work environment.
Tasks
- Respond to client inquiries via phone email and live chat
- Troubleshoot server configurations software installations and network performance issues
- Clearly communicate technical solutions to non-technical users
- Escalate unresolved issues to relevant internal teams and ensure timely follow-up
- Assist in configuring software for new customer deployments
- Maintain accurate records of support interactions in the CRM system
- Contribute to FAQs internal documentation and knowledge base articles
- Participate in training sessions and process improvement initiatives
- Analyze recurring support issues and recommend service enhancements
Requirements
Required
- Bachelors degree in IT Telecommunications Computer Science or a related field
- 12 years of experience in technical support IT helpdesk or network support
- Experience in telecom networking or client-facing technical environments
- Proficient in server troubleshooting CRM systems and remote support tools
- Solid understanding of basic network protocols (DNS SSL FTP)
Preferred
- Excellent communication skills in English (written and verbal)
- Strong analytical and problem-solving abilities
- Ability to simplify complex technical issues for end-users
- Detail-oriented with the ability to manage multiple support requests
- Comfortable working across various time zones
Benefits
- Remote Work Collaborate from anywhere in Lebanon
- Paid Time Off & Public Holidays Enjoy work-life balance
- Career Development Grow within the IT and telecom sectors
- Global Exposure Work with international clients and technologies
Submit your CV through this website. Selected candidates will be invited for a virtual interview.
Employment Type
Full Time
