Information Specialist/Receptionist
Information Specialist/Receptionist
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Job Description
Mission Statement
We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services training and referral to community resources. Ending homelessness on youth one family one individual at a time.
Benefits of working at HELP of Southern Nevada
15 paid Holidays
Birthday Holiday
Paid sick and vacation time
403B
Employee Assistance Program (EAP)
Homeless Response Team
Information Specialist/Receptionist
Hours: Monday - Thursday
Status: Full Time
Reports to: HRT Director
Purpose:
Under the direct supervision of the HRT Director this position provides the initial point of contact/service for clients and visitors at HELP of Southern Nevada.
Duties Functions and Responsibilities:
- Unlocking and opening the front doors before the start of business each day.
- Assisting all visitors that come in directing them to the appropriate staff member give proper intake forms and notify staff or department when a client/visitor arrives.
- Answer telephone calls and transfer to the correct person.
- Maintain adequate supplies of forms in the front desk area; make copies as needed.
- Assist clients with food vouchers & community referrals.
- Enter client data into HMIS systems in real time data.
- Check voicemail messages every day for HRT department and general HELP of Southern Nevada voicemail; forward/return calls and messages appropriately.
- Sort incoming mail and delivering ID Birth Certificates and Social Security documents to the finance department.
- Receive delivery of packages and ensure they are delivered to the correct department.
- Keep lobby and reception areas clean.
- Lock front doors at the close of business and sign the front door lock log.
- Organize work schedule and budget time while being flexible and adjusting to shifting priorities.
- Understand and follow all Agency policies and procedures.
- Other duties as may be assigned.
Knowledge Skills and Abilities:
- Knowledge of local social service agencies and programs.
- Communicate effectively with persons from a variety of social cultural and economic backgrounds and have an understanding and sensitivity to culturally diverse populations.
- Effective written verbal and listening skills. Must initiate and respond to correspondence.
- Ability to maintain order and exercise appropriate judgment in crisis situations.
- Establish and maintain cooperative working relationships with clients fellow employees other agencies and the general public.
- General computer knowledge and ability to use Microsoft Office software.
- Ability to generate reports maintain information in databases data entry.
- Responsible for maintaining schedule and reservation of HELPs Community Room.
- Other duties as may be assigned.
Qualifications Education and/or Equivalent Experience:
- High School Diploma or GED.
- 2 years of front end office experience.
- Bi-lingual English/Spanish is preferred.
- Must pass a background check and pre-employment drug screening. Random drug testing is performed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
