Wholesale Operations Manager
Wholesale Operations Manager
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$ 86000 - 86000
1 Vacancy
Job Description
$62K/yr - $86K/yr
Full-Time
Chicago IL - Local hybrid role preferred.Remote considered for exceptional fit.
We offer a competitive compensation package that includes salary benefits and the opportunity to share in the companys future success. As part of your total rewards you will be eligible for an option to purchase shares of Monica Andys common stock subject to the terms of our incentive plan. This approach is designed to align our teams contributions with the companys long-term growth.
About the Role: Monica Andy is seeking a detail-oriented process-driven Wholesale Operations Manager to manage the day-to-day execution and operational workflows for our largest wholesale partners. This is a cross-functional role that serves as the operational engine behind our wholesale success ensuring accuracy compliance and timeliness from item setup through sell-thru.
Youll be responsible for owning the end-to-end operational process across key wholesale accounts: managing item setup order management replenishment planning routing data compliance and performance reporting. This is not a sales/account management rolethis is for someone who thrives on logistics details deadlines and process execution.
Key Responsibilities:
- Item Setup & SKU Management: Own all aspects of item creation and maintenance across Walmart Retail Link Amazon Vendor Central and internal systems to ensure readiness for sell-in and replenishment.
- Item/brand page optimizations: Coordinate cross-functionally with Brand CX Merchandising and agency teams to ensure a best-in-class customer experience across wholesale channelsaligning on creative assets product storytelling and retail-specific content to drive conversion and brand consistency across all customer-facing touchpoints.
- Replenishment & Order Management: Monitor sales and inventory to manage replenishment cadence submit/acknowledge POs track vendor lead times and collaborate with internal teams on capacity planning and timelines.
- Routing & Fulfillment Execution: Manage the routing process from order confirmation through shipment coordinating with our 3PL and ensuring compliance with each retailers shipping requirements.
- Compliance & Chargeback Mitigation: Monitor and resolve chargebacks and compliance issues proactively identifying process improvements to minimize future risk and cost.
- Sell-Thru Tracking & Reporting: Build and maintain dashboards for inventory flow gross margin performance sell-thru and on-time/in-full delivery metrics. Share weekly operational updates with leadership and cross-functional partners.
- Operational Coordination: Partner with merchandising planning production and customer service teams to ensure all aspects of executionfrom initial launch to in-season replenishmentare optimized. Process Development: Identify and implement process improvements to scale wholesale operations efficiently supporting new doors departments and product categories as we expand.
Qualifications:
- 46 years of wholesale operations or retail logistics experience at a consumer goods company (apparel CPG or similar preferred)
- Experience with Walmart Retail Link and/or Amazon Vendor Central is required; both are a strong plus deep knowledge of PO workflows item setup protocols retailer compliance and routing logistics
- Highly organized deadline-driven and detail-oriented with strong Excel/Google Sheets skills
- Comfortable working with inventory reports fulfillment schedules and operational KPIs
- Experience managing EDI and working with 3PLs is a plus
- Skilled in both written and interpersonal communication with the ability to influence cross-functionally
- A solutions-oriented individual with a bias toward ownership and execution
Why Join Us:
Were building the next generation of sustainable family brands and wholesale is a key part of our growth strategy. Youll join a collaborative team with a bias toward action transparency and continuous improvementand youll have a direct impact on execution with the most important retail partners in our portfolio.
Monica Andys Core Values: 1) self-awareness 2) empathy 3) intellectual honesty 4) positive energy and 5) judgment
Benefits & Perks
- Comprehensive Medical Dental Vision Plans
- FSAs HSAs
- Life Disability Benefits
- EAP On-Demand Wellbeing Resources
- Caregiver Support Program
- Wellbeing Resources on MarketPlace Perks at Work
- Financial Wellbeing Support provided by My Secure Advantage
- Commuter Benefits Program
- Adoption Assistance Program
- Training and Development
- 401(k) Savings Plan
- Unlimited Vacation
- Paid Sick Leave
- Generous Parental Leave
- Employee Discounts
- Generous Paid Company Holidays
Monica Andy is an equal-opportunity employer that makes merit-based employment decisions. Monica Andy policy prohibits unlawful discrimination based on race color religious creed sex gender identity marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) sexual orientation pregnancy or any other consideration made unlawful by federal state or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with someone who has or is perceived as having any of those characteristics. All such discrimination is unlawful.
Required Experience:
Manager
Employment Type
Full-Time
