Customer Experience Representative
Customer Experience Representative
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Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at $16.38 / hour - $18.31 / hour (based on experience) with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport location - 2200 Norview Ave. Norfolk VA 23518.
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule:
Sunday-Thursday 3:30pm 12:00am
Responsibilities
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services which includes offering optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Minimum of 1 year customer service or sales experience in a fast paced environment
- High School Diploma or G.E.D. required
- Must have reliable transportation to and from work
- Must have a valid drivers license
- Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).
- No drug alcohol related violations in the past 3 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work the full time schedule: Sunday-Thursday 3:30p 12:00am
Required Experience:
Unclear Seniority
Employment Type
Full-Time
