Salesforce CRM Essentials - UCLA Extension

UCLA Extension is considered one of the top programs of its kind offering to more than 35000 students per year approximately 4500 classes and non-degree certificate programs to meet the professional development continuing education and personal enrichment needs of the full spectrum of nontraditional students as well as companies and organizations throughout and beyond the Los Angeles region.

Course / Program Description:

Todays professionals often have complex contact and follow-up requirements along with a continuously growing contact list itself. Customer relationship management in recent years for well over 100000 companies has relied on Customer Relationship Management (CRM) software with the dominant CRM provider. Customers may be internal organization contacts of each senior executive as well as external clients VIPs and other key contacts/relationships. Even if the organization employs an alternative to this course will prepare students to obtain substantial organization specific benefits and teaches the student the power and applications of any comprehensive CRM system although it is -specific. For those students employed in a rapidly growing small-medium sized business those employed by a global organization or those working with a nonprofit with many individual relationships a CRM system education and training will be crucial for both executive and marketing support. With this course working professionals should significantly enhance their career prospects and day-to-day effectiveness.

Job Description:

A teaching position is now available for a Salesforce CRM Essentials course. Qualified applicants possessing current knowledge and teaching experience in the following topic area(s) are encouraged to apply:

• CRM software use ranging from small businesses to global organizations
• Use of Salesforce specifically as CRM tool This course is delivered online. Candidates must be familiar and comfortable with teaching in an online asynchronous format.

Instructor Duties:

Develop and/or update course syllabus in consultation with the UCLA Extension Program Director as assigned using approved syllabus template
Prepare and deliver course materials and learning assessments in assigned format (in-person online or hybrid)
Utilize the Canvas Learning Management System as the course support platform for in-person courses and as the delivery platform for online and hybrid courses
Communicate teaching objectives and specific learning outcomes to students and clearly outline the grading policies for the course
Evaluate student achievement of specific learning outcomes and assign grades
Post final student grades to the transcript system in a timely manner no later than 2 weeks after the last date of course meeting
Respond to student questions and learning needs in a timely manner
Communicate with Program Director Program Representatives and Online Course Managers in a timely manner
Stay current regarding the professional body of knowledge in the field of practice
Participate in required orientations and instructor training programs
Complete required administrative tasks in a timely manner including: completing all hiring paperwork; submitting updated quarterly syllabus; posting bio and photo on the UCLA Extension website; signing quarterly contract; ordering required texts; communicating AV and classroom needs.
Employ culturally competent teaching methodologies in the classroom inclusive of both domestic and international student populations
Respond to student inquiries about final grades and consult with Program Director as needed
Allow students to review their final exams/papers for up to 13 months following the last class session
Use subject-matter expertise to impart knowledge to students and leverage additional resources appropriately to enhance the curriculum (i.e. make arrangements for guest speakers etc.)
Design interactive and motivational classroom activities to fully engage participants and to reinforce student learning
Update materials periodically and regularly monitor course evaluations in order to make adjustments and improvements to the curriculum

General Employment Information