Head of Customer Service / Business Management (m/f/d)
Head of Customer Service / Business Management (m/f/d)
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1 Vacancy
Job Description
Head of Customer Service / Business Management (m/f/d)
fr den Standort Regensburg Deutschland
Would you like to make a valuable contribution to the health of patients And do something really meaningful on your own responsibility Then we look forward to hearing from you! Excellence beyond manufacturing - thats what we stand for as Aenova one of the worlds leading contract manufacturers and developers for the pharmaceutical industry with 4000 employees at 15 sites. Our site in Regensburg is a competence center for high potent solids e.g. cancer medicines.
Your key responsibilities
- Leading and managing customer relationships for the Regensburg site
- Communicating the production and delivery range that can be offered to customers
- Communicating customer wishes and requirements to the site organisation
- Leading and managing the design negotiation and agreement of commercial conditions between customer and site: supply contracts including amendments (e.g. on prices and lead times) binding forecasts non-binding forecasts orders and order confirmations
- Leading and managing the forecast and order process and post-order activities
- Leading and developing the Business Management and Customer Service team at the site
- Close cooperation and coordination with the management the members of the SLT and the corporate organisational structure
- Measurable contribution to increasing customer satisfaction and benefits for Aenova Regensburg
Your profile
- Degree in a business-related scientific or technical field combined with relevant professional
experience ideally in the pharmaceutical industry - Strong track record in assessing customer needs managing objections and delivering tailored
solutions to resolve issues effectively - Skilled in negotiating and closing deals as well as presenting in front of various target groups
- Proven experience in contract management combined with strong business acumen
- In-depth knowledge of commercial supply services and market dynamics
- Experienced in leading teams and driving process improvements in a sales environment
- Understanding of pharmaceutical products including highly regulated and specialized solid forms
would be a plus - Strong organizational and coordination skills with a hands-on and proactive mindset
- Excellent communication skills in English and German both written and verbal with persuasive
impact
Your motivation
Are you looking for new challenges in a highly competitive environment And you want to tackle them creatively and on your own responsibility Do you prefer a get-it-done culture and think in terms of solutions rather than problems What are you waiting for We would be happy to explain our corporate benefits in a personal conversation! If you have any questions I - Robert Richter / Human Resources - will be happy to help you: Haupt Pharma Amareg GmbH Member of the Aenova Group Donaustaufer StraeRegensburgRequired Experience:
Director
Employment Type
Full-Time
