Director of UX, Fintech
Director of UX, Fintech
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Job Description
At HubSpot were on a mission to help millions of organizations grow better. The Fintech space is a rapidly evolving and critical component of this mission empowering our customers and our own teams with seamless buying billing and financial management experiences. We are looking for a visionary and experienced Director of UX to lead our talented Fintech UX team.
This is more than just a leadership role; its an opportunity to shape the future of how businesses interact with financial tools within the HubSpot ecosystem. Youll be at the helm of a team that delivered $30 million in MRR in Q1 alone with a mandate to drive an AI-first transformation and solve complex high-impact challenges. If youre passionate about building world-class user experiences leading through change and inspiring a team to achieve new heights we want to hear from you.
What youll do:
- Lead Mentor & Grow: Oversee and cultivate a multidisciplinary team of approximately 12 (including Product Designers UX Research and a Design Manager) with the potential to expand the leadership structure. Foster a collaborative inclusive and high-performance team culture.
- Define UX Strategy & Vision: Develop and champion a compelling UX strategy for HubSpots Fintech products covering the end-to-end customer journey from buying and billing to pricing and packaging.
- Drive AI-First Transformation: Spearhead the integration of AI-driven solutions and AI-first thinking within the design process and product experiences. Innovate on how AI can enhance efficiency enable product-led growth and create sophisticated upgrade motions.
- Master Stakeholder Collaboration: Act as a key design leader and advocate working closely with wider Design Leadership Product Management Engineering System Business Analysts Operations Pricing & Packaging Finance Sales and Go-To-Market teams. Confidently present strategies and solutions to executive leadership.
- Solve Critical Business Problems: Tackle some of HubSpots most significant challenges including defining how we price package and charge for AI usage and how we simplify complex financial interactions into intuitive self-serve experiences.
- Optimize for Impact: Strategically allocate and optimize design resources to deliver the maximum impact on our core products and business objectives.
- Champion Design Excellence & Craft: Uphold and elevate the quality of design execution across the team ensuring solutions are user-centered innovative and beautifully crafted.
- Lead Change & Build Cohesion: Inspire and unify the Fintech design team fostering a strong sense of shared purpose and identity. Drive effective change management processes including performance development to build a resilient and adaptive team.
What youll bring (Required Qualifications):
- The ability to build coach and retain high-performing teams and foster growth in both ICs and managers.
- Deep expertise in the Fintech domain with experience in areas such as billing systems financial services or B2B/B2C payment solutions.
- A strong AI-first mindset with experience or a keen understanding of how to leverage artificial intelligence to create better user experiences.
- A strong point of view on quality and the ability to inspire teams to achieve it.
- Demonstrated ability to translate complex problems and business requirements into simple elegant and effective design solutions.
- A design-first mindset grounded in deep collaboration with engineers and product managers.
- Strong storytelling that influences at the executive level and builds alignment across teams.
- Experience working within a global company and navigating the complexities of a large cross-functional organization.
- A strong portfolio showcasing your leadership impact strategic thinking and a deep understanding of UX principles and design craft.
- Comfort with ambiguity risk and change.
Ideally you also have:
- A background that includes experience as a high-level individual contributor in design before transitioning into leadership roles giving you a deep appreciation for craftsmanship.
- Experience leading design teams through periods of significant transformation or change.
- Experience solving for internal teams as well as end customers or experience building solutions for both enterprise and small business needs on the same platform
- Experience contributing to or leading product-led growth initiatives (e.g. monetization upsell paths retention in-product education
Location: US Based - East Coast preferred (Initial focus on East Coast candidates)
Why design leaders join HubSot:
- Youll be joining a company that values UX deeply - with a design org of over 250 designers researchers and content strategists.
- Youll shape experiences that directly influence product purchases and expansion.
- Youll work on high-visibility challenges that are central to HubSpots long-term growth and have measurable financial and customer impact.
- Youll be part of a leadership team that shares a belief in the power of systems thinking high craft and customer empathy.
Why HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help companies grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If you are looking for a place where youll tackle big challenges alongside some of the most talented and dynamic people youve ever worked with HubSpot might just be the place for you.
Join us on our mission to create a delightful frictionless and intelligent Fintech experience for millions of users.
(HubSpot is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.)
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible roles. In addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.
Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit ourcareers website to learn more about the culture and opportunities at HubSpot.
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpotsPrivacy Noticeexplains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.
Required Experience:
Director
Employment Type
Full Time
