Program Manager, New Delivery Modes, Amazon Flex
Program Manager, New Delivery Modes, Amazon Flex
Posted on :
13-06-2025
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1 Vacancy
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Job Description
At Amazon were working to be the most customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors called Delivery Partners to make deliveries to our customers. With Amazon Flex individuals can now be their own boss by delivering Amazon packages.
As a Program Manager on our Growth & Expansions team you will be responsible for the planning execution and delivery of projects as we experiment with new iterations of modes of transportation in countries where Amazon Flex operates. You will work closely with product managers who design these new offers and operating models and you will work with local teams to operationalize these ideas.
To deliver effectively you will need to collaborate with business and operations teams to understand their most pressing challenges and the Delivery Partner experience in each region. You will explore new growth opportunities create operational business plans that deliver high-quality experiences for our Delivery Partners and streamline the way we plan test and launch new offers and operating models. You help teams determine where to iterate to make improvements and define success metrics. Your work will be a critical input for the development of product roadmaps.
The ideal candidate has a track record of success in project and stakeholder management is a strong writer and communicator and is resourceful. You are a hands-on person with high level of autonomy and you are not afraid to drive results from the front. This will be a high-visibility role meaning you are comfortable with driving critical business decisions in a fast-paced and ambiguous environment and interacting with all levels of the organization.
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience in last mile logistics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Program Manager on our Growth & Expansions team you will be responsible for the planning execution and delivery of projects as we experiment with new iterations of modes of transportation in countries where Amazon Flex operates. You will work closely with product managers who design these new offers and operating models and you will work with local teams to operationalize these ideas.
To deliver effectively you will need to collaborate with business and operations teams to understand their most pressing challenges and the Delivery Partner experience in each region. You will explore new growth opportunities create operational business plans that deliver high-quality experiences for our Delivery Partners and streamline the way we plan test and launch new offers and operating models. You help teams determine where to iterate to make improvements and define success metrics. Your work will be a critical input for the development of product roadmaps.
The ideal candidate has a track record of success in project and stakeholder management is a strong writer and communicator and is resourceful. You are a hands-on person with high level of autonomy and you are not afraid to drive results from the front. This will be a high-visibility role meaning you are comfortable with driving critical business decisions in a fast-paced and ambiguous environment and interacting with all levels of the organization.
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience in last mile logistics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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