Product Operations Specialist
Product Operations Specialist
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Product Operations Specialist
(POS) is expected to build a deep understanding of Merchant onboarding terminal enablement testing root cause analysis etc.
- Coordinate with the relevant internal team to make sure that customers are able to get onboard. Understand what are the rules/configs required in order to enable the customer. Be the gatekeeper to validate enable and maintain configurations on checklists.
- Work closely with customers and help them go live. This will also require helping them coordinate with the external aggregators.
- Testing basic test suite manually in absence of automated testing to verify that sanity testing is achieved.
- Should be able to come up with the first level of root cause analysis if there is any delay or issue because of mistakes in merchant onboarding.
- Coordinate internally and with the customers to provide BAU support.
- Identify operational tasks that can be automated and collaborate with the Product team to get the same automated.
- Support the Product Manager and Product Marketing Manager team in owning the GTM for the products.
- POS must be able to support other Operations teams with any related operations
- Collaborate with Operations Support and Integrations teams to resolve day-to-day issues w.r.t merchant onboarding and providing Product clarifications
- You are comfortable working hands-on in a fast-paced start-up environment and come with a self-starter mindset
- You have good communication skills and enjoy liaising and working with multiple stakeholders
- You are good at problem-solving and are detail-oriented
- You are entrepreneurial and a hustler
- You are data-driven and have decent analytical skills
- You are willing to understand technical aspects relevant to the sub-group domain.
Required Experience:
Unclear Seniority
Employment Type
Full Time
