Senior Manager, Food and Beverage Performance Development
Senior Manager, Food and Beverage Performance Development
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Job Description
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel inviting guests to savor the journey.
Were looking for an experienced Senior Manager Food and Beverage Performance Development to fill this hybrid role which is based out of our Seattle office. In this critical roleyoull be responsible formanaging all aspects of food and beverage performance development. Youll oversee the development and implementation of performance metrics budgets and growth targets for the food and beverage department while managing shipboard activities and processes partnering with shipboard personnel to drive performance improvements. Youll emphasize system thinking and rapid innovation to continuously enhance operational efficiency and guest satisfaction and work cross-collaboratively with product development teams to ensure tests and implementations are measured and followed up on. Youll focus on data-driven decision-making strategic planning cost control and quality assurance to maximize revenue and profitability while adhering to operational standards and guest expectations.
To succeed you must be a self-starter who can work independently and be a strong team player who contributes to the effectiveness of the broader Guest Experience & Product Development team while collaborating with various departments including marketing IT and customer service to ensure the successful execution of initiatives.
Heres a summary of what Holland America Line is looking for in its Senior Manager Food and Beverage Performance Development. Is this you
Responsibilities
- Develop and implement strategic plans to enhance food and beverage performance.
- Oversee the creation and management of budgets to maximize growth and profitability.
- Ensure quality assurance and cost control measures are in place and adhered to.
- Collaborate with marketing IT and customer service departments to drive performance improvements.
- Manage shipboard activities and processes partnering with shipboard personnel to achieve targets.
- Collaborate with business partners in product development to ensure pricing strategies are aligned with budgets and target.
- Provide regular performance feedback and coaching to team members.
- Foster a culture of continuous improvement and innovation within the food and beverage department.
- Monitor industry trends and best practices to ensure the department remains competitive and aligned with guest expectations.
Requirements
- Bachelors degree in Hospitality Management or equivalent experience preferred.
- 5 years experience on cruise ships or shoreside related multi-unit management (Regional Manager or District Manager) in a high-volume restaurant or hotel environment.
- Strong interpersonal leadership skills.
- Strong organizational and time management skills.
- Clear concise written and verbal communication skills.
- Strong budgetary and cost control understanding.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Experienced service professional with up-to-date knowledge of service trend.s
- Strong technical literacy including Microsoft Word Excel Point of Sale Systems and table management software.
- Team building skills.
- Experienced service professional with up-to-date knowledge of service trends
- Ability to manage change effectively.
- Experience making presentations in front of groups.
- Knowledge of USPH Sanitation and HAACP practices.
- Marketing and promotional knowledge.
- Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g. H-1B status).
Please note that this is a hybrid position based in Seattle WA. Candidates must be comfortable coming into the office 3 days/week (Tuesday-Thursday).
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
- Base Salary Range: $100000.00-$135000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates qualifications and experience uniquely.
Our Culture Stronger Together
Our highest responsibility and top priority is compliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America Line will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact
#HAL
Required Experience:
Senior Manager
Employment Type
Full-Time
