Associate Manager, Project Management and Transformation

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Eastwood Quezon City

Work Setup: Hybrid must be flexible 4 days onsite; Day shift requires flexibility with different timezones

Requirements:

Bachelors degree in Business Administration Industrial Engineering Information Technology or a related field.
Minimum of 3 years of experience in a project management or operations role preferably in a BPO or shared services environment.
Familiarity with automation tools speech analytics AI technologies and CCaaS platforms.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Proficiency in project management tools (e.g. Microsoft Project JIRA Smartsheet).
Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
Knowledge of basic project management methodologies including scope risk and stakeholder management.

Preferred Qualifications:

Certification in project management methodologies (e.g. PMP PRINCE2 Scrum).
Familiarity with digital transformation process improvement or advanced automation strategies.
Exposure to cross-functional dependencies in areas like operations training or quality management.

Responsibilities:

Collaborate with the Senior Manager to define project objectives deliverables and success metrics.
Assist in creating and maintaining detailed project plans tracking timelines budgets and resources.
Act as a point of contact for project updates facilitating communication between stakeholders and the project team.
Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
Coordinate with internal teams including operations IT and quality to ensure alignment with project goals.
Support the development and documentation of business requirements ensuring clarity and alignment across teams.

Location: Eastwood Quezon City Work Setup: Hybrid must be flexible 4 days onsite; Day shift requires flexibility with different timezones Requirements: Bachelors degree in Business Administration Industrial Engineering Information Technology or a related field.Minimum of 3 years of experience in a p...