Associate Manager, Project Management and Transformation
Associate Manager, Project Management and Transformation
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1 Vacancy
Job Description
Location: Eastwood Quezon City
Work Setup: Hybrid must be flexible 4 days onsite; Day shift requires flexibility with different timezones
Requirements:
- Bachelors degree in Business Administration Industrial Engineering Information Technology or a related field.
- Minimum of 3 years of experience in a project management or operations role preferably in a BPO or shared services environment.
- Familiarity with automation tools speech analytics AI technologies and CCaaS platforms.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Proficiency in project management tools (e.g. Microsoft Project JIRA Smartsheet).
- Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Knowledge of basic project management methodologies including scope risk and stakeholder management.
Preferred Qualifications:
- Certification in project management methodologies (e.g. PMP PRINCE2 Scrum).
- Familiarity with digital transformation process improvement or advanced automation strategies.
- Exposure to cross-functional dependencies in areas like operations training or quality management.
Responsibilities:
- Collaborate with the Senior Manager to define project objectives deliverables and success metrics.
- Assist in creating and maintaining detailed project plans tracking timelines budgets and resources.
- Act as a point of contact for project updates facilitating communication between stakeholders and the project team.
- Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
- Coordinate with internal teams including operations IT and quality to ensure alignment with project goals.
- Support the development and documentation of business requirements ensuring clarity and alignment across teams.
Employment Type
Full Time
