Professional, Product Support

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Job Description Summary

This position is responsible for the Systems Administration of Corrigo a Computerized Maintenance Management System (CMMS) and facility service request (FSR) system. General duties include system configuration records maintenance properties assets system/data integrity and auditing. This position balances scope time cost and quality while maintaining a customer focus.

Roles and Responsibilities

• Responsible for overall integrity of the Corrigo system supporting the client team overseeing proper system use and configuration to meet internal and client objectives.
• Ongoing Database management
• Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance
• Manage the Corrigo systems and associated data platform as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Serve as subject matter expert to the client team for all CMMS systems related questions support issues and requirements
• Explore options to satisfy new business needs within the capabilities of existing systems; configure document and deploy solutions
• Support the account team users with general questions and other systems support requests.
• Maintain thorough knowledge of user base and critical user needs
• Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources
• Manage and identify change requests and analyze impact of changes to the client.
• Leverage past learning and category/business knowledge in support of client business decision making
• Develop and maintain accuracy of data

Skills/Qualifications

• Minimum 3 years of Corrigo Platform experience is required
• College graduate (BS/BA) preferred but not required preferably in information systems computer science or business administration
• Customer service focus
• Experience in real estate Industry and facility management operations a plus
• Exceptional analytical and problem-solving skills
• Strong proficiency in MS Excel specifically using formulas for data analysis
• Excellent oral and written communication skills
• Experience in managing simultaneous complex tasks from inception to successful completion
• Strong technical skills with the ability to learn new applications quickly
• Excellent attention to detail
• Self-motivated able to set priorities and work autonomously
• Data analysis/implementation
• Ability to communicate and implement complex ideas
• Ability to work in a Team environment

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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