Customer Support Intern
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CyberArk EPM Support Engineers provide front-line technical support for the companys worldwide enterprise customers and partners.
As in intern you will assist the Team in supporting the CyberArk product line Endpoint Privilege Management solutions and resolving the customers technical problems by interacting with them via web phone and email.
Responsibilities:
- Respond to customer inquiries and technical problems through web portal live sessions and telephone.
- Address customer business needs and technical issues through diligent research reproduction and troubleshooting while applying acquired knowledge.
- Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
- Work directly with other global EPM support colleagues security services sales operations and administration to ensure the long-term success of our customers and the company.
- Build internal environments to reproduce customer issues.
- Involvement in projects run by the Support leadership.
Special Opportunities:
Interns will have the opportunity to participate in services engagements technical support sessions and training whenever possible. Each intern will be assigned a mentor from CyberArks EPM Support Team to provide feedback and context for the activities performed as part of the internship duties.
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Qualifications :
- Student with at least 4 semesters remaining until Graduation.
- Preferably major studies focused in Computer Science Information System Security etc.
- Capable of and passionate about understanding the technical aspects of a complex system or new technologies.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication skills (English only verbal and written) and a passion for providing world-class service.
- Thorough knowledge of Microsoft Windows operating system
- Knowledge of MacOS and Linux is a plus
- Knowledge of Salesforce is a plus.
- Experience of directly supporting enterprise-level customers is a plus.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
