Principal Business Information Security & Solutions Architect (BISSA)

The ServiceNow Security Organization (SSO)   

The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact    

Job Summary  

The Principal Business Information Security & Solutions Architect is a customer-facing senior-level role that blends the strategic expertise of a Chief Information Security Officer (CISO) with the technical proficiency of a Solution Consultant. This hybrid position akin to a Business Information Security Officer (BISO) focuses on architecting secure scalable customer workflow solutions on the ServiceNow NOW Platform for financial services clients.   

The role requires deep knowledge of regulatory and audit matters (e.g. GDPR PCI-DSS SOX and FINRA) hands-on experience with platform architecture and the ability to engage C-level executives to align technical solutions with business objectives. As a trusted advisor you will lead complex pre-sales engagements design innovative solutions and ensure compliance with industry standards driving confidence in our platforms ability to deliver value. 

Strategic Solution Architecture:

• Design and architect secure scalable customer workflow solutions on the ServiceNow Now Platform tailored to the unique needs of financial services clients.  

• Develop technical roadmaps that align with clients business strategies ensuring seamless integration with existing and future technology landscapes.  

• Define data architecture frameworks including metadata integration and security models to support real-time insights and regulatory compliance.  

• Leverage cloud-based data solutions (e.g. Snowflake Azure AWS) to enhance workflow performance and scalability.    

Regulatory and Audit Expertise:

• Act as a subject matter expert on financial services regulations (e.g. GDPR PCI-DSS SOX FINRA) advising clients on compliance strategies and audit readiness.   

• Implement data governance frameworks encryption masking and auditing techniques to ensure data security privacy and regulatory adherence.   

• Conduct data quality audits and develop remediation plans to mitigate risks and ensure compliance with industry standards.  

C-Level Engagement and Thought Leadership:

• Build and maintain senior executive relationships (e.g. CIOs CISOs CFOs BISOs) articulating the business value of ServiceNow solutions and their impact on top-line revenue.  

• Present strategic and technical content at the CXO level translating complex technical concepts into business outcomes.  

• Provide thought leadership by challenging clients to rethink workflows security and digital transformation strategies drawing on industry best practices.  

Pre-Sales Technical Leadership:

• Lead complex pre-sales engagements collaborating with Solution Specialists and cross-functional teams to deliver proofs of concept (POCs) demos and RFI/RFP responses.  

• Partner with customer architects and technical leads to design solutions that integrate ServiceNow with enterprise systems (e.g. CRM ERP data lakes).  

• Support the broader pre-sales team by sharing insights on ServiceNow best practices and industry-standard approaches to workflow and security challenges.  

Platform and Data Expertise:

• Advise on the design and architecture workflows using ServiceNows AI-powered tools reusable components and configurable playbooks to automate processes and enhance productivity.  

• Design and implement ETL/ELT processes to integrate data from diverse sources (e.g. NetSuite Salesforce Snowflake) into unified workflows.  

• Optimize platform performance using cloud-native technologies (e.g. Snowflake Azure Data Factory Databricks) and big data tools (e.g. Spark Hadoop).  

Team Collaboration and Mentorship:   

• Collaborate with data engineers architects and business analysts to deliver end-to-end solutions in an Agile environment.  

• Mentor junior team members leading technical training sessions to foster skill development and ensure adherence to architectural standards.  

• Contribute to the development of ServiceNows global business services by sharing insights and influencing platform strategy.  

Education:   

• Bachelors degree in Computer Science Information Systems Engineering or a related field; Masters degree preferred.  

• Relevant certifications (e.g. ServiceNow CSA CISSP CISM AWS Certified Solutions Architect Google Certified Professional Data Engineer) are highly desirable.  

Qualifications :

Experience:   

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 

• 15 years of experience in enterprise architecture solution consulting or information security with at least 5 years in the financial services sector.  

• Proven track record in pre-sales customer-facing roles delivering complex solutions to C-level stakeholders.  

• Hands-on experience with the ServiceNow Now Platform including ITSM Service Portal and integration development.  

• Expertise in cloud platforms (e.g. AWS Azure Snowflake) and data technologies (e.g. Databricks Spark Snowflake schemas).  

• Deep understanding of regulatory and audit requirements in financial services (e.g. GDPR PCI-DSS SOX FINRA SEC Rule 17a-4 CDMC).  

Technical Skills:   

• Proficiency in programming languages (e.g. Python Java SQL) and data tools (e.g. Tableau Power BI Talend).  

• Strong knowledge of ETL/ELT processes data modeling (e.g. star schemas snowflake schemas) and data warehousing.  

• Experience with big data technologies (e.g. Hadoop Spark Cassandra) and cloud-native architectures.  

• Familiarity with security practices including encryption data masking and identity management.  

• Familiarity with networking capabilities including CSP networking technologies (eg. Express Route Private Link Security Groups etc) DNS etc 

Soft Skills:   

• Exceptional communication and presentation skills with the ability to influence senior executives and technical teams.  

• Strong leadership and mentoring abilities with experience managing cross-functional teams in Agile environments.  

• Strategic thinking and problem-solving skills with a focus on aligning technical solutions with business goals.  

• Ability to manage multiple projects prioritize workloads and deliver results under tight deadlines.  

#SecurityJobs 
 

For positions in this location we offer a base pay of: $236000 to $413000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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