NICE Contact Centre Technical Architect (FTC 3-6 months)
NICE Contact Centre Technical Architect (FTC 3-6 months)
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Job Description
Job description
Natilik is a Global Technology Solutions Partner.
Our mission continues to be two-fold; growing a brand that is seen as the industrys Confident Guide sat between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them. We offer products services platforms applications and expertise to help. We also want to continue to build a business that we can be proud of with a focus on five stakeholders: clients people partners communities and shareholders; putting our people at the heart of everything we do. From the small and simple to the large and complex we want a life-long partnership a company our clients and employees can rely on.
There has never been a more exciting time to take a step into the world of digital transformation and were looking for individuals to confidently guide our clients on their journey.
The Role
As NICE Technical Architectyou will be responsible for the end-to-end design and implementation of contact centresolutions within clients. This will involve working extensively with our clients project management and pre-sales teams to take the agreed design and make it a reality. The role offers a diverse experience and requires absolute delivery working under various conditions often unsupervised on site with the client. Working as part of a virtual project team the Technical Architectwill be responsible for the delivery and technical assurance of the entire implementation life cycle to deliver the agreed solution seamlessly. This may include design physical installation configuration commissioning testing sign off and final handover both with the client and internally.
Job requirements
- Candidates must be willing to travel to Manchester up to 2 times a week.
The following core technical skills are highly desirable for the successful candidate:
- Experience designing and building large scale contact centres
- Experience of NICE CXone deployments
- Experience designing and implementing digital messaging solutions
- Hands-on experience implementing Workforce Optimization Tooling
- ACD / IVR configuration
- CRM integration
- Outbound Dialling
- Digitally First Omnichannel (DFO)
- Agent Desktop Customisation
- Implementation of highly complex routing logic
- A strong understanding of contact centre reporting and KPIs
- Live chat / email / social messaging
- In app messaging / SDK integration
- Workforce Management
- Quality Management
- Speech Analytics
- A strong understanding of the operational needs of contact centres and proven experience delivering technical capabilities to meet these needs
BENEFITS:
Natilik offers a series of benefits and perks designed to support your personal and professional growth while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our peoples well-being job satisfaction and work-life balance and remain committed to doing so. This is why we offer:
- 25 days annual leave ( bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
All done!
Your application has been successfully submitted!
Required Experience:
Contract
Employment Type
Full-Time
