Accommodation Coordinator
Accommodation Coordinator
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Job Description
Job Description
Title: Accommodation Coordinator ILSC & Greystone College Australia
Start date: June 2025
Report to: National Accommodation Director
Overview of Role:
ILSC & Greystone College Australia (Perth Adelaide Melbourne Sydney and Brisbane) are amongst the largest and fastest growing language and vocational colleges in Australia. In addition to its academic offerings the college also offers an accommodation placement service that matches students with Homestay families for the purpose of cultural exchange as well as student residence options for more independent students. The Accommodation Coordinator plays a key role in providing transformative living experiences to students and exceptional customer service to our agents and partners.
Section I
DUTIES & RESPONSIBILITIES:
1. Accommodation Management
Under supervision of the National Accommodation Director managing Homestay and Student Residence requests and placements
Liaising and communicating with host families and ensuring successful placements
Facilitating Homestay extension requests from current students
Managing and dealing with accommodation questions issues and complaints and escalating to appropriate team members as needed
Managing underage student placements with special duty of care and in accordance with ESOS Act regulations for underage student placements
Arranging airport pick-ups and drop-offs for students including supporting weekend arrivals with the emergency phone
Dealing with requests for cancelations and calculating refunds as per ILSC policies
Answering advisor agent and registration questions about accommodation
Updating accommodation software with inquires reservations confirmed bookings changes to bookings and cancelations
Managing and processing weekly Homestay family payments
Pro-actively problem-solving Homestay and residence issues with appropriate family or residence partner
Maintaining harmonious relationships with Homestay families
Pro-actively selling ILSC residence rooms to on-campus students
Meeting KPIs for confirmation issuance prior to arrival
Supporting the Homestay Emergency Phone with after-hours and weekend calls (1 to 2 times per month)
2. Homestay Family Recruitment
Under supervision of the National Accommodation Director recruiting new Homestay families by developing leads through social media campaigns referral programs and website inquiries
Conducting phone interviews with potential families to determine suitability for the program
Conducting home visits (physical and virtual) to confirm suitability of student placement
Ensuring family members are compliant with necessary police checks and working with children check
Onboarding successful families into the system and facilitating contract signing and bank details communication to finance
Conducting annual compliance checks with families
3. Other
Actively upholding ILSCs mission vision and core values
Attending general staff and team meetings and training sessions as assigned
Maintaining safe tidy and organized work area
Other duties as assigned
Section II
JOB SPECIFICATION:
1. Level of Education Required:
Certificate and/or Diploma in hospitality business administration marketing customer service and other relevant business fields
2. Specialized Skills:
Effective and clear written and oral communication in English
Excellent working knowledge of computer systems and cloud-based software and CRMs
Experience working in hospitality and/or student accommodation
Proven skills in customer service
3. Skills
Able to respond appropriately and promptly to a variety of enquiries from current and prospective students agents and sales teams
Able to find information and work collaboratively with other departments
Able to be flexible
Able to negotiate and problem solve
Able to communicate effectively both orally and in writing
Able to manage time and systems
Able to plan organize set priorities
Patient empathetic and approachable
Reliable honest and trustworthy
Able to maintain composure and professional behavior at all times especially while under pressure
Able to engage effectively and respectfully with peers and superiors
4. Work Experience Required
Minimum 2 to 5 years experience in customer service and/or hospitality
5. Other
Full-time work rights for Australia required
Valid Working with Children Check (WWCC)
About ELS ILSC & Greystone College
A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 9 incredible locations around the world in Vancouver Toronto and Montral Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia.
In early 2022 ILSC Education Group joined forces with ELS Education Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.
ILSCsMission& Core Values
Ourmissionisto provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.
Our Core Values
- PassionTo enrich & transform peoples lives
InnovationTo evolvethrough creativity& diversity
RespectTotreateveryonewith compassion & dignity
CollaborationTobuild community& achieve more together
IntegrityToact responsibly & ethically in everything we do
In accordance with ILSCs Accessibility policy ILSC is committed to providing a barrier-free environment.
Required Experience:
IC
Employment Type
Full-Time
