Sales Support Specialist DACH Region
Sales Support Specialist DACH Region
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Job Description
The Sales Support Specialist for the DACH region will play a crucial role in facilitating sales operations and ensuring customer satisfaction. This role involves providing administrative and logistical support to the sales team managing customer enquiries and orders and maintaining strong relationships with clients and partners in the assigned regions. The ideal candidate will be detail-oriented proactive and possess excellent communication skills in German and English French and/or Italian would be an asset.
Tasks
- Customer Support: Respond promptly and professionally to customer enquiries via email phone or other communication channels. Provide product information pricing and support to customers in the DACH region.
- Sales Assistance: Assist the sales team in preparing presentations for distributors. Collaborating with the sales market lead to identify opportunities for upselling and cross-selling.
- Relationship Management: Build and maintain strong relationships with customers distributors and partners in the DACH region. Address any issues or concerns raised by customers and distributors promptly and effectively.
- Market Research: Conduct market research to identify potential customers industry trends and competitive insights in the DACH region. Provide feedback to the sales and marketing teams to support strategic decision-making.
- Reporting and Analysis: Generate regular reports on sales performance customer feedback and market trends in the DACH region. Analyze data to identify areas for improvement and optimization.
- Training and Support: Provide training and support to distributors on product knowledge sales processes and tools. Act as a resource for the sales team to ensure they have the necessary support to meet their targets.
Requirements
- Bachelors degree in business administration Marketing or a related field.
- 2 years of experience in sales support customer service or related roles.
- Previous experience in the Direct Selling industry is a plus.
- Fluency in German and English (written and verbal) French and Italian would be an asset.
- Strong organizational skills and attention to detail.
- Outstanding networking and ability to liaise well with others (internally and especially externally); strong relationship builder.
- Proficiency in MS Office applications (Excel Word PowerPoint).
- Experience with CRM software (e.g. Zendesk Exigo) is a plus.
- Digital understanding and tech savvy
- Able to work daytime evenings and weekends on a rota basis.
- Full-time.
Benefits
- Competitive salary.
- Hybrid working model.
- Professional development opportunities
- Working with an Innovative international team providing a unique opportunity to join a small agile growth-minded company to make a big impact in the future of the beauty industry.
At Beyond Beauty Club we believe diversity brings benefits to our customers our business and our people. We are committed to being an inclusive brand and encourage applications from all suitable applicants irrespective of background circumstances age disability gender identity ethnicity religion or belief and sexual orientation.
Employment Type
Full Time
