HR Manager – GBS Americas

Role Purpose

The HR Manager GBS Americas is a strategic leadership role accountable for aligning people strategies with the operational and transformation goals of the GBS center serving the Americas region. This role ensures the effective delivery of HR services within the GBS and from the GBS to LATAM countries. It contributes to the success of SGS by:

• Bridging business strategy with HR service design and delivery.
• Driving operational excellence efficiency and digital transformation in HR shared services.
• Creating a high-performance inclusive culture that fosters employee engagement and productivity.
• Enhancing transparency governance and service credibility through data automation and strong stakeholder relationships.

This position is key to positioning the Colombia-based GBS as a regional benchmark for people performance and process excellence supporting SGSs broader business growth and cost-efficiency ambitions.

Main Functions:

Strategic HR Business Partnering for GBS Americas

• Act as the primary HR advisor to the Head of GBS Americas and GBS Lead Team providing insight and support in translating GBS strategic objectives into people strategies that enhance service delivery scalability and business outcomes.
• Lead the design and implementation of the GBS workforce strategy including organizational structure role architecture headcount planning and talent segmentation aligned to current and future demand.
• Partner with global and regional HR leadership to shape and implement the GBS people strategy - including internal mobility career pathways and succession planning for critical roles within GBS.
• Influence and support key decisions on location strategy build vs. buy talent approaches and the development of new functional capabilities within GBS.

Leadership of HR Services Delivery to LATAM

• Oversee the execution and governance of end-to-end HR Shared Services processes provided by the GBS to LATAM countries (e.g. employee onboarding people administration time & attendance benefits admin HRIS support and leave management).
• Co-design and continuously improve Service Level Agreements (SLAs) Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) in close collaboration with Country HRDs HR CoEs and Global Process Owners.
• Foster customer-centric service delivery by embedding client satisfaction responsiveness and resolution metrics into team goals and feedback loops.
• Lead the transition and stabilization of new HR services into the GBS scope ensuring structured change management business continuity and alignment with compliance standards.
• Ensure consistent knowledge management and process documentation to sustain operational excellence and minimize service disruption.

Data Reporting & Governance

• Own the development of real-time dashboards reports and KPIs to monitor the quality accuracy timeliness and experience of HR services delivered by the GBS.
• Establish capacity and workload modeling frameworks to optimize team staffing anticipate demand and support future growth planning.
• Ensure data accuracy and accessibility through integrated reporting systems (e.g. Workday dashboards Power BI) allowing Country HRDs and GBS Leaders to make evidence-based decisions.
• Design and facilitate monthly and quarterly operational reviews with stakeholders to review trends issues root causes and corrective actions.
• Act as the data governance steward for HR Shared Services ensuring confidentiality compliance and integrity of HR data.

Team and Culture Leadership within GBS

• Build coach and inspire a high-performing HR Shared Services team ensuring role clarity ongoing capability development and continuous engagement.
• Drive a culture of ownership simplicity agility and accountability within the team aligned to the GBS leadership values and the broader SGS High-Performance Culture.
• Develop and oversee training plans skill matrices and cross-training strategies to promote resilience and growth of internal talent pipelines.
• Champion diversity equity inclusion and belonging within the GBS supporting local and regional initiatives that foster a respectful and inclusive workplace.
• Design and lead initiatives to strengthen employee engagement including feedback loops recognition programs and internal communications.

Compliance and Risk Management

• Ensure adherence to labor laws social security regulations tax frameworks and HR policies across all countries supported by the GBS.
• Collaborate with Legal Labor Relations and Audit teams to proactively address and mitigate risks related to HR operations and workforce compliance.
• Monitor and reinforce compliance with data privacy laws and internal data handling policies to protect employee data (GDPR LGPD etc.).
• Oversee the contractual governance and vendor performance management for third-party HR service providers (e.g. payroll processors benefits vendors etc.) ensuring service continuity and compliance.

Support internal and external audits related to GBS HR operations maintaining documentation and evidence in line with audit standards

Qualifications :

EDUCATION

• Bachelors degree
• Masters degree or MBA is strongly preferred.

EXPERIENCE

Minimum 6 years of progressive HR leadership experience including at least 3 years in an HR Shared Services GBS or regional HR operations role. Proven track record of managing multi-country HR operations leading HR digitalization and driving service excellence. Experience working in matrixed environments and partnering with regional and global HR and business stakeholders. Demonstrated success in building high-performing teams managing transformation and navigating cultural diversity. Background in FMCG TIC or multinational service organizations preferred.

SPECIALIZATION / CERTIFICATIONS

1) Certifications in HR Service Delivery Shared Services Management or GBS Leadership are highly valued.

2) Certifications such as SHRM-SCP PHR SPHR or equivalent are a plus.

3) Experience with HRIS platforms (e.g. Workday) and reporting tools (e.g. Power BI Tableau) is essential.

4) Experience with payroll outsourcing services is highly desirable

Remote Work :

No

Employment Type :

Full-time