Delivery Manager (Nightshift)
Delivery Manager (Nightshift)
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1 Vacancy
Job Description
As a Delivery Manager (DM) you will be responsible for leading the overall service and delivery of Recruitment Team Leaders and their respective teams with a combined total of 40-60 resources.
This will include hiring stakeholder management operational efficiency strategic direction issue resolution and the implementation of the overall account strategy to ensure the team is performing at the levels expected by each client as defined in the service level agreement of each engagement.
You will assist in driving best practice strategies and strive to be an ambassador for theAllegis Global Solutions brand at every interaction.
Core Responsibilities:
- Achieving team and business goals and expectations including client-specific SLAs and maintaining compliance with the process.
- Coaching and development of direct reports and leading the delivery of effective performance optimization of all team members including ensuring all KPIs are set and appropriate development plans are devised and mentoring is provided.
- Developing relationships with onshore partners and identifying opportunities for solution development and growth across the RDC business.
- Acting as an escalation point for issues that arise and identifying the optimum solutions for both parties.
- Supporting the Team Leaders with workload allocation including volume forecasting headcount planning and leave management.
- Assessing Recruitment Team Lead on performance ratings and financial incentives.
Qualifications :
Qualifications Skills and Experience:
- 5 to 8 years plus of relevant working experience within a transferable role as deemed appropriate by the business.
- Strong leadership experience such as developing and building large teams alongside demonstrable coaching development and influencing skills.
- Proven ability to partner with customers to provide solutions whilst adding value as an SME leader and partner.
- Ability to interpret data from a variety of internal and external sources and utilise to drive a high-performing operational team through metrics and insights.
- Experience working with global/offshore sourcing models preferred.
- Builds effective teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Drives engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Optimizes work processes: Knowing the most effective and efficient processes to get things done with a focus on continuous improvement.
- Manages complexity: Making sense of complex high quantity and sometimes contradictory information to effectively solve problems.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Instills trust: Gaining the confidence and trust of others through honesty integrity and authenticity.
- Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
- Business insight: Applying knowledge of business and the marketplace to advance the organizations goals.
Additional Information :
As a workplace we focus on relationships with each other our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful.
See what its like to work at AGS by searching #LifeAtAGS on any social network.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
