Junior Customer Success Manager
Junior Customer Success Manager
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Job Description
Job description
About Qualifyze
Founded in 2019 Qualifyze is a leading provider of supply chain compliance management solutions for the Life Sciences industry. We are trusted by over 1200 pharmaceutical and healthcare companies worldwide.
With a proven track record of more than 3000 audits conducted across 85 countries and access to the largest and most accurate supplier network combined with robust data analytics tools Qualifyze serves as a comprehensive partner for quality compliance and supply chain risk mitigation.
Role Overview
As a Junior Customer Success Manager at Qualifyze youll be part of the Growth department and play a key role in building longterm trustbased relationships with customers in the pharmaceutical industry.
Your mission will be to ensure a seamless highquality experience throughout the audit lifecycle supporting customer satisfaction retention and potential growth opportunities.
Youll be the voice of the customer within the company proactively engaging with accounts and collaborating closely with internal teams such as Operations Quality and Product to deliver meaningful outcomes.
Key Responsibilities
Develop and maintain strong relationships with pharmaceutical clients ensuring a positive postsale experience.
Act as the main point of contact for operational and supportrelated topics guiding customers through the audit journey.
Ensure clear communication between customers and internal teams to resolve issues quickly and efficiently.
Provide regular updates on audit status timelines and deliverables.
Anticipate customer needs and provide proactive support and followup.
Collect and share feedback to help continuously improve the customer experience and internal processes.
Maintain accurate records of all client interactions and updates in our CRM (HubSpot).
Collaborate crossfunctionally with Operations Quality Marketing and Product teams to ensure high service standards.
Job requirements
12 years of experience in a customerfacing role (Customer Success Account Management Client Support or similar).
Excellent communication and interpersonal skills in both English and Spanish. German is a plus.
Strong organizational skills and attention to detail.
A proactive and solutionoriented mindset with the ability to work independently and as part of a team.
Comfortable in a dynamic fastpaced and changing environment previous experience in a startup or scaleup is a strong plus.
Interest in the pharma or life sciences industry.
Experience working with CRM tools (HubSpot preferred).
What We Offer
Flexible schedules throughout the year.
Flexible compensation plan in restaurant/transportation/nursery vouchers.
25 days of holidays (upgradable to 27 after 2 years and 30 after 4 years in the company).
Health insurance policy with Assistncia Sanitria with the option to add family members.
Wellhub wellbeing platform membership.
Work from abroad for up to 3 months per year.
All necessary work equipment (laptop headphones etc.).
Two official company events per year to celebrate success.
Individual coaching and mentoring on your development roadmap within Qualifyze.
At Qualifyze we value diversity and inclusion recognizing the strength that complementary talents and perspectives bring to our team. Join us and help drive innovation tackle challenges and create meaningful change.
We are an equalopportunity employer and welcome applications from candidates of all backgrounds regardless of race ethnicity gender identity sexual orientation marital status religion disability or age.
Our hiring practices are rooted in fairness and respect and we strive to create a culture where everyone feels valued and empowered.
Congratulations!
You have successfully submitted your application.
Required Experience:
Manager
Employment Type
Full-Time
