Call Center Customer Service Agent
Call Center Customer Service Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Opening: Call Center Customer Service Agent
Company: Style Netbox
Location: Santa Ana CA
Schedule: Monday to Friday 8hour shifts
Salary: $16.00 $21.00 per hour
About Us:
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
About the Role:
We are currently seeking a Call Center Customer Service Agent to join our growing team. In this role you will be the first point of contact for our customers ensuring that their questions are answered concerns are resolved and expectations are exceeded. This position is ideal for someone who enjoys helping others is a strong communicator and thrives in a fastpaced environment.
Key Responsibilities:
Answer incoming customer calls and respond to inquiries in a professional and courteous manner
Resolve customer complaints provide appropriate solutions and follow up to ensure resolution
Maintain customer records by updating account information in our database
Provide accurate valid and complete information by using the right methods/tools
Escalate unresolved issues to the appropriate departments
Meet performance targets for call handling time customer satisfaction and resolution rate
Qualifications:
High school diploma or equivalent; some college is a plus
Prior experience in customer service preferably in a call center setting
Excellent communication and interpersonal skills
Basic computer literacy and ability to navigate multiple systems simultaneously
Strong problemsolving skills and a positive attitude
Ability to stay calm and patient when dealing with difficult customers
Benefits:
Competitive hourly pay
Paid training and ongoing support
Opportunities for internal growth and career advancement
Friendly and teamoriented work environment
Paid time off and companyrecognized holidays
Employee discount programs and occasional team events
If you enjoy connecting with people and making a difference in their day apply now to join Style Netbox as a Call Center Customer Service Agent!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
