Accounts Receivable Collections Analyst
Accounts Receivable Collections Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
The opportunity
We are seeking a remarkably driven Accounts Receivable Collections Analyst to join our AR Operations Department. This position is an essential team player focusing on supporting daily operations specifically on setting high standards for exceptional customer service. This position must have strong attention to detail problemsolving and effective communication with external and internal customers. This role will be responsible for managing sensitive external stakeholder relationships. The position will report to the Head of North American Collections.
You Will:
- Oversee daytoday activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO set by Flexport
- Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
- Establish relationships with key client Accounts Payable personnel and serve as the dedicated point of contact with the client to facilitate cash collection and credit processes
- Manage the allocation of requests bring resolution to complex client issues and manage firstlevel escalations while maintaining high standards for accuracy timeliness and professionalism
- Work on moderately difficult account assignments requiring judgment or making recommendations
- Field general AR/AP questions for clients and assist in research and resolution of any payment issues
- Work with the Credit team to arrange for payment schedules to collect funds on accounts in arrears
- Lead biweekly meetings with Business Leaders regarding the status of open receivables and make informed recommendations
- Establish and maintain effective and cooperative working relationships with other departments (Credit Account Management Sales Disputes Legal etc.) to help drive collections and help resolve issues relating to pastdue accounts
- Partner with the AR manager to identify ways to improve SOPs and processes
- Perform Finance & Accounting monthend close processes and other adhoc projects as needed
You Should Have:
- 3 years of finance or accounting experience in the area of B2B Accounts Receivable or Collections previous startup experience is a plus
- Previous experience building and managing external and internal stakeholder relationships
- Strong attention to detail professional communication (both written and verbal) and excellent followthrough skills with the ability to deal tactfully confidently and ethically
- Competitive and creative drive to win over customers and internal stakeholders
- Ability to work both independently and collaboratively as part of a team while managing multiple priorities in a fastpaced environment
- Goaloriented selfstarter proactive with excellent organizational skills
- Proficient in problemsolving research and client followup to both external and internal contacts
- Ability to adapt to rapid changes typical of a startup
- BA/BS required; undergraduate degree in Accounting Business Economics or Finance strongly preferred
- Advanced PC skills including proficiency in Microsoft Office pivot tables Vlookups and formulas. Ability to interpret and analyze data and make recommendations based on findings.
- Experience with Netsuite Tesorio Trovata Stripe is a plus
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Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
IC
Employment Type
Full Time
