Imaging & Referral Coordinator
Imaging & Referral Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Minimum Qualifications:
- A minimum of two years of experience in the healthcare field is required.
- Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
- Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.
Preferred Previous scheduling or referral experience is preferred.
Essential Functions
- The coordinator refers patients to external facilities for various ordered services/tests based on insurance patient preference physician preference and/or location.
- Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
- Successfully processes orders and outside referrals contacts patients to schedule appointments and imports documents to the patients chart.
- Provides ongoing communication with the patient(s) regarding authorization financial counseling and scheduling.
- Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Answer and resolve incoming calls and requests in a timely accurate manner. Triage and relay necessary messages to appropriate staff members.
- Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
- Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
- Ensure strict confidentiality of all health records member information and meet HIPAA guidelines.
- Other duties as assigned.
Required Experience:
IC
Employment Type
Full-Time
