Technical Support Officer

Job Description:

Better and fairer care. Always.

St Vincents has been a leader in Australias health and aged care landscape for more than 165 years. Since our founders the Sisters of Charity opened our first hospital in 1857 our services and nearly 30000 people have been behind some of Australias most important medical breakthroughs. We are a microcosm of Australias health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.

We are looking for a special kind of person a St Vincents kind of person. Someone who puts excellence compassion connection and caring for other people at the heart of everything they do.

Reporting directly to the TSO Team Leader the Technical Support Officer (TSO) will be part of a busy and collaborative team providing first and secondlevel technical support for computer systems software and hardware issues both remotely and facetoface.

This is a 12month Fixed Term Full Time position based in our Brisbane Group Office and working across our Queensland hospitals and aged care sites. You will also take part in our afterhours oncall roster.

Key responsibilities of the role:

• Provide highquality technical assistance and support for computer systems hardware software printers telephony and infrastructure
• Deliver prompt and effective resolutions to clients requirements through first and second level technical support
• Travel to SVHA facilities/sites to provide technical support and resolve incidents and service requests and participate in the afterhours oncall roster
• Troubleshoot PCs notebooks desktop peripherals and mobile devices
• Administer printing faxing and software fax solutions
• Provide support for video conferencing and A/V including Microsoft Teams clients and peripherals

Things that work for us:

• Current Australian drivers license and reliable vehicle is required for this role
• Certificate IV in Information Technology Support (or equivalent IT qualification)
• Experience in a busy Help Desk/Service Desk role in a medium to large organisation
• Excellent written and verbal communication skills customer servicefocused and fantastic troubleshooting skills
• Strong knowledge of current Microsoft technologies (server desktop and application) PC Hardware and peripheral knowledge and skills as well as exceptional documentation and troubleshooting skills
• Must be able to commit to fulltime hours including afterhours oncall requirements as detailed above

Things that work for you:

• Join us on our mission to provide care to all including the most atrisk people in our community
• Competitive salary packaging options make a proportion of your salary taxfree!
• Discounted private health insurance
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)

At St Vincents we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming safe fair and impartial and invites people from all backgrounds to join us.

PreEmployment Checks

Your employment is conditional upon the completion of all required preemployment checks including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How To Apply

Please submit your application via the Apply button include your resume and a brief cover letter outlining your experience and suitability.

Respectfully no recruitment agencies.

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct