Client Onboarding Manager
Client Onboarding Manager
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Job Description
Were seeking a Client Onboarding Manager to drive seamless transitions for new participants in our growing disability services organisation.
Competitive Salary: Level 6 $53.84 $56.22 per hour (Social Community Home Care and Disability Services Industry Award 2010) superannuation (11.5%)
Salary packaging to $15900 Fitness Passport
Diversity and Inclusion
Hybrid work environment
Location Negotiable: Dubbo Orange or Bathurst. Some travel will be required.
About the role
TheClient Onboarding Manager leads a small team fostering collaboration and datadriven efficiency to ensure effective NDIS plan support and smooth client transitions into our services.
About us
Westhaven is and will continue to be the provider of choice for disability support services and accommodation across regional NSW. Westhaven provides clientcentric highquality programs and activities that provide wholeoflife support for people with disability including offering houses that are homes enabling choice and control and supporting clients to live life the way they choose.
Key responsibilities:
Lead Client Onboarding & Transition: Manage the endtoend process ensuring smooth transitions and acting as the primary client contact.
Ensure NDIS Plan Alignment & Funding: Verify adequate funding manage related documentation and handle NDIA submissions.
Drive Client Satisfaction & Retention: Implement strategies to gather feedback improve service and manage offboarding effectively.
Lead & Develop the Onboarding Team: Provide effective leadership set expectations and support team growth.
Facilitate Internal Coordination: Collaborate effectively with internal teams (Service Delivery Scheduling Finance etc.) to ensure a seamless onboarding experience.
Develop & Implement Onboarding Processes: Create and refine efficient and consistent onboarding procedures and protocols.
Contribute to Strategic Goals & Compliance: Participate in management refine processes and ensure NDIS compliance.
To be at the forefront of this opportunity you will have:
Knowledge
Commercial acumen using data for growth.
NDIS funding framework knowledge.
Understanding of rostering systems.
Skills
Influential communication and negotiation.
Sensitivity in resolving complex conflicts.
Strong data analysis and interpretation.
Advanced leadership and stakeholder management.
Effective problemsolving in ambiguous situations.
Experience
Successful performance in a commercial role for tenplus years.
Demonstrated ability to lead a workforce to achieve strategic and financial goals.
A Bachelors degree in Business Commerce or related field is highly regarded however extensive experience in related fields is also sufficient.
Experience managing lead pipelines and conversion strategies customer satisfaction and service teams is highly regarded.
Experience working in a large and complex organisation coordinating cross discipline teams is highly regarded.
Essential requirements of the role:
A current NSW Drivers licence
The ability to obtain and maintain a paid Working with Children Check (WWCC)
The ability to obtain and maintain a National Disability Insurance Scheme Workers Check (NDISWC)
About applying:
Please submit your CV and a cover letter addressing your abilities to undertake the key responsibilities of this role.
We encourage diversity and inclusion:
Westhaven is passionate about social justice and diversity and is committed to being an EEO employer. We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds including those from Aboriginal Torres Strait Island heritage and people with lived experience of disability.
For more information or confidential enquiries please email Peter Jones at .
Applications close: The selection process will commence upon the receipt of applications & will close at 9am Monday 2nd June 2025or priorif a suitable candidate is found.
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Required Experience:
Manager
Employment Type
Full-Time
