Adobe Customer Lifecycle Manager
Adobe Customer Lifecycle Manager
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Job Description
Why Choose TD SYNNEX:
TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX) recognized as one of the worlds leading technology distributors and solutions aggregators. With a diverse team of 24000 employees operating across more than 100 countries we support over 150000 customers in maximizing the value of their technology investments driving business results and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength fostering success and inclusivity.
About the role:
Were looking for a dynamic and resultsdriven Adobe Customer Lifecycle Manager to join our team. This role is critical to oversee and manage our Adobe Lifecycle products as part of our Customer Management Services offering. You will act as an advisor for customers regarding product and service implementation consulting and support. You will drive high adoption levels increase the usage of licenses and service hours and identify new sales upselling and crossselling opportunities transferring them to the sales team. Ensuring overall customer satisfaction you will serve as the point of contact between the customer and internal departments creating opportunities based on data obtained from customer interactions.
Key Responsibilities:
Oversee and supervise the customer success team managing daytoday operations and ensuring high product adoption usage and renewal rates.
Engage with customers regularly to track product adoption consumption levels and identify upselling opportunities.
Address customer escalations promptly coordinate with other departments as needed and provide effective responses to clients and team members.
Analyze customer data to identify areas for process improvement set action plans and drive achievement of missions goals and objectives
Conduct daily and weekly meetings with team members and stakeholders to discuss progress provide feedback and execute improvement plans.
Requirements:
3 to 5 years of relevant work experience including direct management/supervision of employees.
Bachelors Degree required.
Excellent problemsolving critical thinking and decisionmaking abilities.
High and effective communication skills in English. Other local/regional languages will be very valuable.
Strong organizational and time management skills with the ability to multitask and adapt readily to change.
Ability to build solid working relationships collaborate effectively with higher management and diverse teams and quickly learn/adapt to new systems and technology.
What We Offer:
Comprehensive private health and life insurance to keep you covered.
Flexible hybrid work model with the opportunity to work remotely three weeks annually.
Tailored salary perks covering transportation meals learning and childcare needs.
Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.
A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.
Certified Workplace Excellence: Work in a certified Great Place to Work where we take worklife balance seriously.
#LIMM1
Key Skills
Collaboration Communication Customer Success Supervision Time Management Training and DevelopmentWhats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more ondemand courses.
- Elevate Your Personal WellBeing: Boost your financial physical and mental wellbeing through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peertopeer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peerled inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
Required Experience:
Manager
Employment Type
Full-Time
