Client Service Manager
Client Service Manager
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$ 70000 - 85000
1 Vacancy
Job Description
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer operator and investment manager of toptier real estate in 33 markets across the globe our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyers diversified portfolio spans market rate and affordable residential communities premier office properties and retail spaces industrial facilities and mixeduse campuses. We create stateoftheart life science centers through our Breakthrough Properties joint venture and foster innovation through our strategic proptech investments. By combining global perspective with local expertise and a personalized approach we are able to anticipate our customers evolving needs. We were the first real estate company to introduce assetwide amenity services through our ZO platform and the first traditional real estate company to create its own flexible space and coworking brand Studio.
Since our founding in 1978 Tishman Speyer has acquired developed and operated 522 properties totaling 218 million square feet with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management including iconic properties such as Rockefeller Center in New York City The Springs in Shanghai TaunusTurm in Frankfurt and Mission Rock in San Francisco.
Summary of Position
The Client Service Manager will report to the General Manager and provide support to 300 Hearst. They will be responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless daytoday operations. The successful candidate will be organized have an eye for detail and a passion for customer service.
Key Responsibilities:
Hospitality/Leadership:
Provide a warm and welcoming experience for customers and visitors
Promote and contribute to Tishman Speyers ZO amenity offerings
Maintain a high level of customer satisfaction responding to customer needs in a timely manner
Actively support the Property Management team in fostering long lasting relationships with customers
Operations:
Provide support to ensure smooth operations of the Property Management Office (PMO)
Process all invoices in a timely manner confirming charges against existing contracts budget and proposals
Prepare monthly accruals and reclasses with Property Management oversight
Prepare monthly automated rent documents and arrears updates
Create and maintain customer billables spreadsheet based on lease language
Conduct daily staff meetings
Set up and maintain new building accounts organize and order office supplies for the Property Management Office as necessary
Set up all autodebits for utilities and updates to contract matrix monthly
Assist with annual budgeting such as customer billable income/expenses building office expenses ZO expenses etc.
Communicate building updates to customers
Respond to customer account statement inquiries as necessary
Assist the Property Management team with projects and communications
About You:
Qualifications:
2 4 years of experience in commercial real estate or hospitality industry
Bachelors Degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English verbally and in writing
Critical Competencies for Success:
Thrive in an innovative and fastpaced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities
*Onsite presence is required for this position.
The base compensation range for this role is $70000 $85000. This role is also eligible for a discretionary annual bonus as well as access to our comprehensive medical dental and vision insurance life and disability insurance 401(k) plan (with matching contributions) wellness benefits and all other benefits afforded to fulltime Tishman Speyer base range reflects a number of factors including but not limited to relevant experience skill sets and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyers New York team as weve considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon jobrelated qualifications and without regards to race color age sexual orientation marital status military or veteran status national origin disability religion or any other characteristics protected by law.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race color religion sex national origin sexual orientation gender identity or expression disability protected veteran status or military status or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities women persons with disabilities and protected veterans.
Please click here to review all EEO policies notices and relevant posters.
Please click here to review EVerify Information.
Disability Assistance Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to
Required Experience:
Manager
Employment Type
Full-Time
