Customer Account Manager - Joint Air & Space

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Position Role Type:

• Dynamic Work Environment
• Be trusted as a valued advisor
• Based in Canberra Brisbane Adelaide

The Requirements & Capability Function is seeking a Customer Account Manager to grow our Joint Air & Space business.

You will provide subject matter expertise in relation to the identification pursuit management and growth of business within the Joint Air & Space Domain. Reporting to the Chief of Requirements & Capability this role will be responsible for providing strategic direction and advice to the Raytheon Australia Executive Leadership team and leading bid / pursuit teams in the identification shaping resourcing bidding and offering solutions to customer needs and the development of profitable opportunities.

Key Responsibilities:

• Lead the development of the Joint Air & Space Domain strategy in order to enable growth in line with the Company LongRange Plan.
• Lead specific Captures as identified in the relevant Company Strategies and as directed by the Chief of Requirements and Capability.
• Lead allocated capture managers and teams in the implementation of campaign strategies and solicitation of responses to meet Domainspecific customer requirement.
• Engage and influence stakeholders in the Joint Air & Space Domain both in Australia and Internationally in support of specific Captures.
• Maintain and share a comprehensive Domain customer map and Domain customer contact plan.
• Exercise stewardship of Domain relationship management upto and including 2star uniformed personnel and Senior Executive Service band 2 / First Assistant Secretary (SES2 / FAS)
• Understand and where possible influence the budget planning cycle for the Domain to ensure funding is available for each acquisition in which the company has an interest.
• Articulate and prioritise Domainrelated technical organisational operational logistical and training needs.
• Contribute to the development of any Intellectual Property (IP) requirements including IP management and Australian Industry Capability (AIC) development as directed.
• Travel may be required both within Australia and internationally to fulfil the requirements of this role.
• Advanced analytical skills to manage and synthesise market customer and competitor intelligence to shape requirements and forecast market and business need.

Skills and Experience:

• A Degree in Bachelor of Business Project Management Engineering or equivalent.
• Demonstrated Domain knowledge and associated customer relationships.
• Experience in Managing US Australian and European export control processes and regulations.
• Ability to develop knowledge and understanding of and the ability to manage components of the Raytheon capture governance framework.
• Demonstrated ability to build and maintain strong relationships and build rapport with both internal and external customers and associates.
• Ability to manage and build key business relationships identify key customers and stakeholders within networks and effectively establish and maintain ongoing networks / relationships.
• Ability to support complex negotiations.
• Excellent business acumen to define operational concepts in consultation with functional stakeholders identify key concepts from customer documentation and contribute to the strategy to convert them to a competitive solution for the customer and to the development of alternative solutions as required.

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