Assistant Manager - Customer Support
Assistant Manager - Customer Support
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Job Description
Yubi formerly known as CredAvenue is redefining global debt markets by freeing the flow of finance between borrowers lenders and investors. We are the worlds possibility platform for the discovery investment fulfillment and collection of any debt solution. At Yubi opportunities are plenty and we equip you with tools to seize it.
In 2020 we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our twosided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy which means investors can lend invest and trade bonds all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.
We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come join the club to be a part of our epic growth story.
Job title : Assistant Manager Customer Support
Location : Chennai
Roles and responsibilities
Lead the daily operations of the customer support team ensuring prompt and effective resolution of customer queries.
Supervise mentor and train team members to maintain high service standards and continuous professional development.
Act as the escalation point for complex or unresolved customer issues ensuring satisfactory resolutions.
Develop implement and refine customer support processes policies and best practices.
Monitor key performance indicators (KPIs) and generate regular reports to track team productivity and service quality.
Collaborate with crossfunctional teams such as Sales Marketing and Product to align customer feedback with business improvements.
Identify areas for improvement in customer service delivery and recommend innovative solutions.
Ensure compliance with company standards and industry regulations maintaining customer data privacy and security.
Oversee the integration and effective use of customer support tools and technologies.
Foster a positive customercentric culture while continuously striving to enhance overall customer satisfaction and loyalty.
Excellent leadership and team management skills. Strong problem-solving abilities and the capacity to handle challenging customer situations. Exceptional communication skills, both written and verbal. Ability to analyse data, draw insights, and make data-driven decisions. Proficient in customer support software and tools. Customer-focused mindset with a passion for delivering outstanding service.
Employment Type
Full Time
