Regional Customer Service Team Leader
Regional Customer Service Team Leader
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Job Description
This MondayFriday role is a fulltime permanent opportunity.
Due to company growth we are currently seeking an experienced results focused Regional Customer Service Team Leadto join our centralised is a full time permanent role based in Sydney (N/NE region). You will be flexible to travel between multiple Sydney sites.
In a fastpaced environment you will be working closely with the National Customer Relations Lead andSite will lead a Team of highly trained Customer Care professionals across our various sites in Sydney.
Additionally this role will include (but not be limited to):
- Ensuring the environment is always customer friendly
- Providing a supportive and work environment for all Customer Care Advisors.
- Investigation and reporting of customer complaints / queries.
- Internal stakeholder engagement.
- Recruitment training and performance management for Customer Care team members.
To be Considered you will:
- Have previous experience in a customer facing fast pacedenvironment.
- Strive to achieve a positive customer experience in every interaction.
- Have high attention to detail.
- Be organised and has exceptional time management skills.
- Build rapport in person as well as over the phone.
- Work well in a team.
We understand the value of flexibility and use technology and culture to support you and to help you work SMARTER
We know stability is what the skilled market is after. We also know your weekends are yours!
Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression age religion national origin disability or sexual orientation.
No matter who you are if you have the drive and talent to progress when youre part of our Team youre going places!
To apply for this rewarding opportunity please forward your email application including Cover letter to
We encourage all applicants to communicate with their current line manager before applying. Internal Applications Close5pm Friday 23rd May 2025
Employment Type
Full-Time
