Customer Service Specialist- Full Time
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience Specialist Full Time
Location: Melbourne
Are you passionate about delivering exceptional customer service and building strong relationships Join Kinetic Australia and New Zealands largest and most diverse bus network operator as a Customer Experience Specialist.
In this role youll be part of a supportive team that keeps customer satisfaction at the heart of everything we do. Youll manage inbound and outbound customer feedback resolve complaints with empathy and professionalism and collaborate with our depots operations and frontline staff to ensure the best possible experience for our passengers.
What youll do:
- Handle customer enquiries and complaints via phone email and other channels with care and efficiency
- Investigate and resolve issues ensuring accurate case notes and timely follow-up
- Work closely with internal teams to resolve matters and reduce repeat complaints
- Analyse customer feedback trends to identify opportunities for service improvement
- Contribute to reporting for management and contract partners
What youll bring:
- Strong communication and interpersonal skills with the ability to show empathy in difficult situations
- Analytical thinking and attention to detail
- Ability to manage competing priorities and meet KPIs
- Experience in customer service complaint handling or related roles
- A proactive team-focused approach
Why join us
- Be part of a values-driven organisation committed to moving people and enhancing communities
- Work in a supportive environment that encourages learning and growth
- Opportunity to make a real difference in customer experiences every day
At Kinetic we celebrate diversity and are proud to be an equal opportunity employer. We encourage applications from people of all genders backgrounds and experiences.
If youre ready to put customers at the center of what you do and want to join a growing team wed love to hear from you.
Apply now and help us keep our communities moving.
Required Experience:
Unclear Seniority
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
ABOUT US Kinetic Business Solutions offers effective recruitment solutions to the Life Sciences, Medical Devices, Pharmaceutical and Healthcare industry across the Middle East and Africa. Our expertise and knowledge in this niche segment ensures that our clients and candidates get onl ... View more
