Customer Service Specialist- PART TIME
Customer Service Specialist- PART TIME
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Job Description
Customer Experience Specialist Part-Time - 19 hrs per week
Join Our Team and Make a Difference!
Are you looking for a flexible part-time role that fits your lifestyle Whether youre on a working visa semi-retired or a student seeking meaningful work we have the perfect opportunity for you!
We are seeking a Customer Experience Specialist to join our team working 19 hours per week. This role requires you to be available 1 weekend per month and normal weekly hrs will be spread across Mondays and Tuesdays (7.5 hours each day) and an additional 4-hour shift on your choice of Wednesday Thursday or Friday.
About the Role
As a Customer Experience Specialist you will play a vital role in delivering outstanding customer service. You will be the first point of contact for inbound and outbound customer calls managing enquiries resolving complaints and ensuring a seamless experience for our customers.
Your responsibilities will include:
- Providing professional and empathetic customer service
- Responding to customer and stakeholder requests efficiently
- Conducting investigations into complaints
- Identifying trends and working with internal teams to improve customer experience
- Managing and maintaining key business systems
About You
Were looking for someone who:
- Has strong communication skills and an empathetic approach
- Enjoys problem-solving and can think on their feet
- Is detail-oriented and tech-savvy (experience with CRM systems is a plus)
- Works well independently and as part of a team
- Can start immediately preferably but we will wait for the right person
Why Join Us
- Work-life balance a structured part-time schedule that suits your needs
- Welcoming team environment be part of a supportive and dynamic workplace
- Perfect for travellers on a working visa gain local work experience while enjoying flexibility to explore Australia
- Opportunity for diverse candidates we welcome applications from those on a working visa semi-retired professionals and students seeking part-time work
If this sounds like the right fit for you apply now to start your next career journey with us!
Required Experience:
Unclear Seniority
Employment Type
Part-Time
