Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative Be the face and voice of a growing national business!
Are you a people-focused problem-solver who thrives in a fast-paced service-driven environmentShred-X is looking for a Customer Service Representative with a passion for helping others attention to detail and a professional approach to join our dynamic team.
As part of theFreightways Group one of Australasias leading logistics and information management companies Shred-X is a national leader in secure destruction and sustainable solutions. Were seeking a confident proactive individual who can support both our existing client base and foster strong relationships with new customers.
- Deliver high-quality efficient frontline support via phone (inbound and outbound) email and online communication.
- Accurately log and manage service requests using our cloud-based CRM.
- Liaise directly with customers to resolve queries and provide service updates.
- Present and promote new products and services to enhance existing relationships.
- Work closely with the Sales team handling call overflow when needed.
- Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients.
- Build and maintain internal and external relationships across national teams.
- Apply strong problem-solving techniques to proactively address customer needs.
- Keep up to date with CRM systems and actively participate in learning and development.
- Contribute to team meetings coaching sessions performance reviews and workplace safety standards.
- Assist with general administration and support tasks as required.
- Previous customer service experience in a fast-paced environment.
- A strong sense of initiative with the ability to anticipate issues before they arise.
- Clear professional communication skills both verbal and written.
- A positive independent attitude with a passion for delivering exceptional customer service.
- Reliability integrity and a mature approach to your work.
- A team player who can also work autonomously and drive customer-focused outcomes.
- A cheerful confident and courteous phone manner.
- Proficiency in Microsoft Office and ideally experience using a cloud-based CRM.
- Access to personal and professional development opportunities.
- Annual KPI Bonus structure.
- Three free confidential counselling sessions per year including financial support sessions.
- Great benefits including employee shopping discounts and a reward & recognition program.
- Supplied company uniforms.
- Work in a supportive inclusive and values-driven culture backed by a national brand.
- Be part of a business focused on innovation sustainability and client service excellence.
Were proud to be an equal opportunity employer diverse backgrounds experiences and perspectives are valued here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
