Sr Quality Specialist, North America Debit Balance collection
Sr Quality Specialist, North America Debit Balance collection
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service.
This position requires a proactive highly motivated individual with a critical eye for detail high customer obsession and aptitude for process improvement and ability to motivate and manage people.
Key job responsibilities
Identify root causes for down stream impact work with FinOps process SMEs and Tech teams to work on implementing CorrectivePreventive Action and identify opportunities for Automation.
Analyze and identify process gaps recommend solutions drive/influence interfunction decisions.
Use Tableau and SQL to create dashboards by task analyze opportunities identify patterns and implement proactive solutions.
Collaborate with leadership to drive improvement ideas generated through auditing
Clearly articulate issues and ideas through verbal and written communication
Maintain a full understanding of all processes becoming a Subject Matter Expert for every process
Address the issues reported and drive them to resolution by coaching Associates engaging the Training team and working with leadership
Monitor and report Quality metrics deep dive and identify trends/root causes.
Liaise with internal and external teams to implement best practices and to drive performance improvements.
Recommend own and drive performance improvement areas.
Drive through improvement initiatives until implementation.
Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
Provide clear insight into performance drivers and the levers which impact performance.
Implement and own action plans which drive performance improvements.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.
1 years of finance experience
2 years of Accounts Receivable or Account Payable experience
2 years of applying key financial performance indicators (KPIs) to analyses experience
Knowledge of standard software including Excel Access Oracle Essbase SQL and VBA skills
Experience using data to influence business decisions
Experience in corporate finance including budgeting/planning forecasting and reporting
2 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Experience in TM1 Data Warehouse and SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This position requires a proactive highly motivated individual with a critical eye for detail high customer obsession and aptitude for process improvement and ability to motivate and manage people.
Key job responsibilities
Identify root causes for down stream impact work with FinOps process SMEs and Tech teams to work on implementing CorrectivePreventive Action and identify opportunities for Automation.
Analyze and identify process gaps recommend solutions drive/influence interfunction decisions.
Use Tableau and SQL to create dashboards by task analyze opportunities identify patterns and implement proactive solutions.
Collaborate with leadership to drive improvement ideas generated through auditing
Clearly articulate issues and ideas through verbal and written communication
Maintain a full understanding of all processes becoming a Subject Matter Expert for every process
Address the issues reported and drive them to resolution by coaching Associates engaging the Training team and working with leadership
Monitor and report Quality metrics deep dive and identify trends/root causes.
Liaise with internal and external teams to implement best practices and to drive performance improvements.
Recommend own and drive performance improvement areas.
Drive through improvement initiatives until implementation.
Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
Provide clear insight into performance drivers and the levers which impact performance.
Implement and own action plans which drive performance improvements.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.
1 years of finance experience
2 years of Accounts Receivable or Account Payable experience
2 years of applying key financial performance indicators (KPIs) to analyses experience
Knowledge of standard software including Excel Access Oracle Essbase SQL and VBA skills
Experience using data to influence business decisions
Experience in corporate finance including budgeting/planning forecasting and reporting
2 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Experience in TM1 Data Warehouse and SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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