Office Assistant - Kenya
Office Assistant - Kenya
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose
The Office Assistant will be responsible for providing an excellent level of hospitality services to our members covering room service efficient and effective arrangement and cleaning and collaborative support for Centre operations under the direct/instruction of Receptionist. This will include ensuring that the overall appearance of the premises and surroundings are maintained in accordance with the specified standards.
Overall Duties and Responsibilities
Hospitality
Provide memorable serviceoriented hospitality for members each and every day as if each day was the member s first
Engage with members through active listening to create a sense of familiarity and build trust
Receive note down and report any frustrations shared by members for quick recovery and solution
Provide service at any community events
Provide room service to members and guests in meeting and board rooms within 10 minutes of their meeting beginning offering standard drink offerings and items from the F&B menu (where applicable)
Check on meeting/board room guests at the half way point of their meeting
Provide daily room service to members on designated floor & within offices at least twice a day (morning and afternoon) offering tea water coffee of choice and sharing the F&B menu (where applicable)
Handle mail storage and disbursement to members as and when needed
Space
Clean designated premises strictly adhering to the daily and weekly/ periodic cleaning schedules ensuring to the highest standards of cleanliness with prompt and proper reporting of schedule
ATD pay Attention To Detail for each space in one s Centre (designated area or not) to ensure cleanliness alignment and placement of all product elements are correct
Ensure Room Ready protocol is adhered to at all times
o Daily cleaning of office spaces in the morning to ensure members walk into a clean organized and crisp office
o Clean meeting & board rooms within 10 minutes of a booking being completed
o Maintain cleanliness of parlour kitchens with sufficient stock of crockery and cutlery at least twice an hour with a focus during lunch hour
o Ensure lounge spaces are neatly and properly set up for a positive member experience with aligned seats fluffed pillows and health plants
o Confirm all rooms are fully equipped with furniture tech and plants
Timely notification and reporting of any product deficiencies requiring repair or replacement to ensure highest level of quality standard
Remove garbage to the appropriate waste rooms as and when required
Handle emergency cleaning and upkeep requests from staff and members
Responsible for stock taking and timely requesting of cleaning and kitchen items
Ensure health & safety policies are always executed and adhered to
Follow all health and safety regulations
Provide service at any scheduled community/networking/business events as needed
Team
Support team members with large tasks and or coverages needed fostering teamwork and collaboration
Constant clear and transparent communication with peers and line manager
Actively sharing creative ways for ideas for better service cost savings and enhanced member experience
Reporting of misconduct to the direct line manager or HR
Requirements
Qualification & skills
o At least 18 years of age
o Olevel certificate
o Good written and oral communication skills
o Fluency in English French and Arabic languages is an added advantage
o Athletic highly energetic and chatty in a professional manner
o Well presented presentable appearance pleasant maintains eye contact engagement and approachable
o Reliable and able to work over weekends when required
o Strong time management skills
o Basic analytical skills
o Strong attention to detail
o Physically capable of lifting and moving objects as necessary
Experience
o Desirable at least one year in hospitality industry (housekeeping background)
Employment Type
Full Time
Company Industry
Key Skills
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