Customer Service Representative - Polish - Lisbon
Customer Service Representative - Polish - Lisbon
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Job Description
Are you fluent in Polish and passionate about customer service excellence Advance your career by joining our inclusive multicultural team in Lisbon Portugal! Experience a company that embraces diversity supports your professional development and champions a balanced lifestylewhether you are relocating or already living locally.
Customer Service Representative Opportunities Polish Speakers Work in Lisbon Portugal
As a Customer Service Representative (Polishspeaking) you will play a key role as the first point of contact for our international customers delivering quality solutions and expert support via phone email and chat. Your motivation will help maintain high customer satisfaction foster brand loyalty and enhance our global partners reputations. Step into a collaborative workplace in Lisbon where your language skills and talents are recognized and your growth is encouraged.
Position: Customer Service Representative
Location: Lisbon Portugal
Work model: on site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels including phone email live chat and social media.
- Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
- Assist with general questions product or service information and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higherlevel support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in Polish (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone email chat social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Experience with customer service software ticketing systems or CRM tools is preferred.
- Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
- Organized detailoriented and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fastpaced or evolving support environment.
- Working schedule: shift rotation Monday to Friday: 07:00h 19:00h
OFFER:
- Relocation support
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Apply Now Launch Your Polish Customer Service Career in Lisbon
If you are committed to customer satisfaction passionate about working in an international setting and eager to develop with a respected organization this is your chance. Join us as a Polishspeaking Customer Service Representative in Lisbon and play an essential role in our global success story!
Employment Type
Full Time
