Customer Support Content Specialist
Customer Support Content Specialist
Posted on :
15-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Hello! At Factorial were looking for a **Customer Support Content Specialist to join our Customer Experience team and take ownership of our customerfacing knowledge base. In this role youll be responsible for creating clear helpful and structured content that empowers our users to solve problems independently and make the most of our platform.****What Youll Do
- Create and maintain stepbystep Help Center articles to guide HR professionals using our platform.
- Translate complex or technical product information into clear concise content tailored for nontechnical users.
- Collaborate closely with product customer support and marketing teams to ensure content accuracy consistency and alignment with product updates.
- Ensure our knowledge base is wellstructured organized and up to date.
- Identify content gaps and proactively improve the structure searchability and overall user experience of our support documentation.
**What Were Looking For
- Proven experience in content creation technical writing or knowledge managementpreferably in SaaS or customer support environments.
- Expertlevel and excellent writing and editing skills in both **English and **Spanish. Other European languages are a plus were international!
- Strong attention to detail and a talent for simplifying complex information.
- Handson experience with tools like Helpjuice Intercom Confluence or similar CMS platforms.
- Comfortable working in crossfunctional teams and adapting to a fastpaced product environment.
**Nice to Have
- Experience working with B2B SaaS products or in the HR tech space.
- Understanding of content localization and multilingual publishing workflows.
- Basic knowledge of UX writing and accessibility best practices.
- Familiarity with SEO principles for knowledge base articles.
- Ability to use analytics or feedback to iterate and improve content performance.
**Perks of being part of our team
- High growth multicultural and friendly environment
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass and Alan as private health insurance
- Language classes with Yolk Academy
- Syra discounts Nora & Apeteat lunch
- Breakfast in the office organic fruit and free caffeine and theine
- Flexible schedules pet Friendly and no dress code!
Structured Career Paths & Salary starting from 21.50023.500 OTEs (9010% with Uncapped Variables!)Is this you! **Come rock the world with us! **About us **Factorial is an **allinone HR Software fastgrowing company founded in **2016. Our mission is to help **SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over **900 people in Barcelona Brazil Mexico and EEUU offices. ****Our Values
- **We own it: We take responsibility for every project. We make decisions not excuses.
- **We learn and teach: Were dedicated to learning something new every day and above all share it.
- **We partner: Every decision is a team decision. We trust each other.
- **We grow fast: We act fast. We think that the worst mistake is not learning from learn more about us Check our website!**We #betonpeople #LIIE1
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
